Hakim Sharifov
Guliston,Tajikistan
Summary
Friendly guest service professional experienced in delivering first-class hospitality support. Managed guest interactions positively for exceptional satisfaction ratings. Proactive and adaptable to meet changing service needs.
Overview
2
2
years of professional experience
11
11
years of post-secondary education
Work History
Guest service agent
C Central Resort The Palm
Dubai, UAE
03.2025 - Current
- Resolved customer complaints with professionalism and patience.
- Ensured smooth check-ins and check-outs for superior convenience.
- Delivered first class customer care through polite, professional service.
- Provided high-quality customer service for enhanced guest experience.
Concierge
Royal Central Hotel The Palm
Dubai, UAE
02.2024 - 03.2025
- Worked closely with hotel staff to ensure consistent communication flow.
- Collaborated efficiently with team members for streamlined operations.
- Managed front desk operations effectively during peak hours.
- Managed incoming calls effectively using switchboard systems.
- Greeted and checked-in guests promptly and professionally.
- Recorded guest account activity to produce accurate bills upon departure.
Waiter
Canal Central Hotel
Dubai, UAE
08.2023 - 02.2024
- Worked collaboratively with kitchen staff for efficient service delivery.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Managed table settings for optimal dining experience.
Education
Gymnasium -
Guliston Gymnasium 1 for Gifted Students
Guliston, Sughd 09.2012 - 06.2023
Skills
- Customer Service
- VIP handling acumen
- Team work
- Public speaking
- Empathy
- Active Listening
- Collaboration
- Organization
- Interpersonal skills
- Communication
- Leadership
- Problem-Solving
Languages
Persian
Master or proficient
C2
Tajik
Master or proficient
C2
English
Advanced
C1
Russian
Master or proficient
C2
Custom
- Volunteering and community involvement
- Sports
- Boxing
- Football
- Learning Languages
Timeline
Guest service agent
C Central Resort The Palm
03.2025 - Current
Concierge
Royal Central Hotel The Palm
02.2024 - 03.2025
Waiter
Canal Central Hotel
08.2023 - 02.2024
Gymnasium -
Guliston Gymnasium 1 for Gifted Students
09.2012 - 06.2023
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