Hakima H. Ghaith

Oversees the non-technical management of the pilot workforce while leading the Flight Crew Support function to ensure efficient delivery of daily operational processes. Ensures alignment across attendance management, crew support activities, and non-technical case handling, with a strong focus on consistency, governance, and service delivery.

• Oversees Flight Crew Support teams responsible for day-to-day non-technical operations, including attendance, roster, leave queries, and escalations
• Manages complex cases such as end-of-service processes (including medical terminations) and supports disciplinary hearings in coordination with Human Resources, ensuring fair and consistent application of policies
• Drives continuous improvement of processes and governance frameworks, maintains Fleet Management Manual (FMM) standards, and resolves escalations through effective cross-functional coordination with stakeholders including HR and Crewing, while overseeing crew recognition and reward programmes.

• Be the first point of contact for pilots in Flight Operation for none operational support, ensuring high-quality delivery and resolution of business queries are done based on our processes and efficiently.
• Centralised end-of-service processes for resigned pilots, significantly improving efficiency and strengthening coordination with HR.
• Redesigned aircraft delivery processes in collaboration with key stakeholders, enhancing planning, timelines, and cross-functional execution.
• Acted as the primary point of contact for pilots within Fleet, providing guidance and coordinating with internal stakeholders across departments to ensure efficient resolution of queries and issues.
• Streamlined departmental workflows to reduce workload, centralise tasks, and improve overall team productivity, while strengthening onboarding through structured induction programmes.

• Produced and analysed reports as required to management as well as improved DFM’s website individually with market control sectors. Spearheaded maximization of market control services’ quality by increasing operational and departmental processes. Organised events for awareness and enrolled suggestions structure by managing communication channels with DFM’s clients.
• Selected Contributions:
• Enhanced business revenue and maintained internal budgets by proposing a plan for department.
• Recognised marketing plan for training program for DFM’s brokerage houses.
• Other related job experiences done at Tanmia & Etisalat; can be shared upon request.