Summary
Overview
Work History
Education
Skills
Languages
Timeline
TRAINING COURSES
Generic
Hala Abdoalgader

Hala Abdoalgader

Dubai

Summary

Dedicated and results-driven professional with a robust background in customer service, operations, and safety management. Exceptional communication skills and strong problem-solving abilities are well-suited for a dynamic call center environment. Committed to enhancing customer satisfaction and fostering effective team collaboration to achieve organizational goals while actively pursuing continued professional growth. A proactive approach ensures the delivery of high-quality service and adaptability to evolving challenges in fast-paced settings.

Overview

7
7
years of professional experience

Work History

Travel Agent Assistant

Gadreen for Travel & Tourism
01.2025 - Current
  • Assisted clients in selecting travel packages tailored to individual preferences and budgets.
  • Managed flight and hotel bookings using industry-standard reservation systems.
  • Coordinated itinerary changes, ensuring timely communication with clients and vendors.
  • Researched and analyzed destinations, providing detailed information on attractions and accommodations.
  • Issue UAE visit Visa

Operations staff

Visa4holidays / B2B Travel company
03.2021 - 04.2023
  • Delivered exceptional customer support by addressing inquiries via phone and email with efficiency and professionalism.
  • Assisted clients with travel arrangements, including booking accommodations and resolving complaints or cancelations.
  • Maintained accurate client records in reservation systems to ensure seamless operations.
  • Collaborated with team members to meet customer needs and exceed service expectations.

Safety officer Assistant

Khartoum International Airport
03.2019 - 08.2020
  • Supported safety operations by preparing comprehensive reports to ensure adherence to regulatory standards.
  • Conducted regular safety inspections and provided recommendations for improvement to management.
  • Effectively communicated safety protocols to staff and stakeholders, promoting a culture of safety compliance.

Receptionist

Almontaser fitness center
05.2018 - 11.2018
  • Provided a welcoming environment for clients, addressing inquiries both in person and over the phone.
  • Accurately entered and maintained client information in organizational databases.
  • Managed employee schedules and performed general administrative tasks to ensure smooth daily operations.

Education

Bachelor of Arts - English Language

Omdurman Al Ahlia University
01.2018

Skills

  • Customer Service Excellence
  • Verbal and Written Communication (English & Arabic)
  • Call Handling and Conflict Resolution
  • Problem-Solving and Decision-Making
  • Multitasking and Time Management
  • Hard working person

Languages

English | Advanced
Arabic | Native

Timeline

Travel Agent Assistant

Gadreen for Travel & Tourism
01.2025 - Current

Operations staff

Visa4holidays / B2B Travel company
03.2021 - 04.2023

Safety officer Assistant

Khartoum International Airport
03.2019 - 08.2020

Receptionist

Almontaser fitness center
05.2018 - 11.2018

Bachelor of Arts - English Language

Omdurman Al Ahlia University

TRAINING COURSES

  • Amadeus Basic Reservation – Proficient in reservation and ticketing systems.
  • Basic Passenger Fares and Ticketing – Expertise in ticket pricing and issuance.
  • Training of Trainers (TOT) – Advanced trainer certification.
  • Safety Management System (SMS) – Comprehensive aviation safety training.
  • Aviation Security – In-depth knowledge of aviation security protocols.
  • Workshop in Secretary Skills – Strong foundation in administrative and secretarial practices.

Similar Profiles

CREATE PROFILE
Hala Abdoalgader