Hala Abdoalgader
Dubai
Summary
Dedicated and results-driven professional with a robust background in customer service, operations, and safety management. Exceptional communication skills and strong problem-solving abilities are well-suited for a dynamic call center environment. Committed to enhancing customer satisfaction and fostering effective team collaboration to achieve organizational goals while actively pursuing continued professional growth. A proactive approach ensures the delivery of high-quality service and adaptability to evolving challenges in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Travel Agent Assistant
Gadreen for Travel & Tourism
01.2025 - Current
- Assisted clients in selecting travel packages tailored to individual preferences and budgets.
- Managed flight and hotel bookings using industry-standard reservation systems.
- Coordinated itinerary changes, ensuring timely communication with clients and vendors.
- Researched and analyzed destinations, providing detailed information on attractions and accommodations.
- Issue UAE visit Visa
Operations staff
Visa4holidays / B2B Travel company
03.2021 - 04.2023
- Delivered exceptional customer support by addressing inquiries via phone and email with efficiency and professionalism.
- Assisted clients with travel arrangements, including booking accommodations and resolving complaints or cancelations.
- Maintained accurate client records in reservation systems to ensure seamless operations.
- Collaborated with team members to meet customer needs and exceed service expectations.
Safety officer Assistant
Khartoum International Airport
03.2019 - 08.2020
- Supported safety operations by preparing comprehensive reports to ensure adherence to regulatory standards.
- Conducted regular safety inspections and provided recommendations for improvement to management.
- Effectively communicated safety protocols to staff and stakeholders, promoting a culture of safety compliance.
Receptionist
Almontaser fitness center
05.2018 - 11.2018
- Provided a welcoming environment for clients, addressing inquiries both in person and over the phone.
- Accurately entered and maintained client information in organizational databases.
- Managed employee schedules and performed general administrative tasks to ensure smooth daily operations.
Education
Bachelor of Arts - English Language
Omdurman Al Ahlia University
01.2018
Skills
- Customer Service Excellence
- Verbal and Written Communication (English & Arabic)
- Call Handling and Conflict Resolution
- Problem-Solving and Decision-Making
- Multitasking and Time Management
- Hard working person
Languages
English | Advanced
Arabic | Native
Timeline
Travel Agent Assistant
Gadreen for Travel & Tourism
01.2025 - Current
Operations staff
Visa4holidays / B2B Travel company
03.2021 - 04.2023
Safety officer Assistant
Khartoum International Airport
03.2019 - 08.2020
Receptionist
Almontaser fitness center
05.2018 - 11.2018
Bachelor of Arts - English Language
Omdurman Al Ahlia University
TRAINING COURSES
- Amadeus Basic Reservation – Proficient in reservation and ticketing systems.
- Basic Passenger Fares and Ticketing – Expertise in ticket pricing and issuance.
- Training of Trainers (TOT) – Advanced trainer certification.
- Safety Management System (SMS) – Comprehensive aviation safety training.
- Aviation Security – In-depth knowledge of aviation security protocols.
- Workshop in Secretary Skills – Strong foundation in administrative and secretarial practices.