Ms Office
HALA AL-JASEM 6/10/1988
Costumer Services Assistant
Dubi
Summary
Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Costumer Services Assistant
kidsclub nursery
Damascus
02.2021 - 10.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Receptionist
Marwan.Ahmad pss center
Damascus
11.2020 - 02.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Caseworker
TRIANGLE GENERATION ORGANAIZATION
Damascus
11.2019 - 10.2020
- Created treatment or service plan meeting each client's individualized needs.
- Supervised overall client services and acted as liaison between clients, caregivers and service providers.
- Planned meetings for veterans to find treatment, form community and have support and collected data for each meeting.
- Screened, interviewed and selected foster parents.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
Costomer Services
Association for the Care of Children with Cerebral Palsy
Damascus
05.2018 - 08.2019
- Maintained energy and enthusiasm in fast-paced environment.
- Collaborated with team members to achieve target results.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with customers to understand needs and provide excellent service.
Patient Care Assistant
Mohammad Faouri Clinic
Damascus
04.2016 - 03.2018
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Reassured patients by explaining medical practices and processes in easy-to-understand terminology.
- Logged and filed classified documents.
Education
Bachelor of Arabic Languages - Teaching
10.2007 - 10.2011
Master - Teaching
10.2013 - 10.2014
Diploma - Theraeutic Teacher
04.2017 - 12.2017
Skills
Information services
Helpdesk services
Therapeutic services
Software
Timeline
Costumer Services Assistant - kidsclub nursery
02.2021 - 10.2022
Receptionist - Marwan.Ahmad pss center
11.2020 - 02.2022
Caseworker - TRIANGLE GENERATION ORGANAIZATION
11.2019 - 10.2020
Costomer Services - Association for the Care of Children with Cerebral Palsy
05.2018 - 08.2019
ABCA - Diploma, Theraeutic Teacher
04.2017 - 12.2017
Patient Care Assistant - Mohammad Faouri Clinic
04.2016 - 03.2018
Damascus University - Master, Teaching
10.2013 - 10.2014
Aleppo University - Bachelor of Arabic Languages, Teaching
10.2007 - 10.2011