HALA ALI
Dubai
Summary
Focused Client Relationship Manager known for enhancing client satisfaction and fostering long-term partnerships. Excel at identifying client needs and delivering tailored solutions, resulting in increased client retention and business growth. Proven ability to lead cross-functional teams to exceed client expectations and drive revenue.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
Work history
Client relationship manager
Noura Almaazmi Advocates & Legal Consultancy
Dubai
10.2024 - Current
- Promoted cross-sell opportunities with insightful market analysis.
- Coordinated interdepartmental efforts, ensuring seamless service delivery.
- Optimised workflow processes, reducing response times significantly.
- Developed strong relationships with key accounts, enhancing brand presence.
- Negotiated contracts to secure long-term business partnerships.
- Improved retention rates by implementing personalised service strategies.
- Delivered tailored solutions to meet individual client needs.
- Ensured optimal client experience with thorough follow-up procedures.
HR Officer- KSA Branch
Holford Facilities Management
Dubai
06.2023 - 10.2024
Business Service Manager
Ask Middle East LLC
Dubai
04.2021 - 04.2023
- Operational leadership
- Relationship building
- Meeting minutes
- Office administration
- Strategic planning
- Staff Management
- Customer and client relations
- Address employee inquiries and resolve conflicts or issues in a timely and effective manner
- Assist in developing and implementing recruitment strategies to attract and retain talent
- Manage the full recruitment lifecycle, including job postings, screening resumes, scheduling interviews, and conducting reference checks
- Support managers with performance management processes, including goal setting, performance reviews, and feedback
- Assist in identifying training and development needs and coordinating related programs
- Prepare and maintain HR-related reports, documents, and records
- Led crisis management efforts, resolving client issues effectively to maintain trust and business continuity
- Managed a team of service professionals to deliver exceptional client satisfaction and maintain high service standards
- Participated in industry events and forums to stay abreast of trends and network with peers for collaboration opportunities
- Collaborated with the marketing team to develop and implement effective promotional strategies, boosting service visibility and engagement
- Represented the organization at seminars, conferences, and business events
- Kept up-to-date on the latest industry updates and company standards, maintaining knowledge for employees and improving the business
Administrative Director
Success for Education & Training
Syria
01.2017 - 12.2020
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Negotiated and executed contracts on behalf of department
- Created organized filing system to manage department documents
- Created reports, presentations and other materials for executive staff
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Built and managed processes for tracking and monitoring department performance
- Coordinated office events, seminars and meetings for staff and clients
Administrative Manager
Success for Education & Training
Syria
07.2015 - 12.2016
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Trained employees in company and regulatory compliance requirements to promote conformance
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Met department budgets by monitoring and reporting on office expenses
- Delivered performance reviews, recommending additional training or advancements
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Implemented project management techniques to overcome obstacles and increase team productivity
Administrative Coordinator
Success for Education & Training
Syria
02.2013 - 06.2015
- Monitored and directed incoming mail and prepared outgoing mail
- Prepared detailed documents and reports in adherence administrative processes
- Developed and implemented organizational systems to streamline daily operations
- Maintained office calendars to track important dates and deadlines
- Collaborated in timely processing of billing and accounts receivable
- Created presentations and other materials to support organizational activities
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly
Education
Bachelor of Science - Economics
Tishreen University
Languages
Arabic
English
French
Timeline
Client relationship manager
Noura Almaazmi Advocates & Legal Consultancy
10.2024 - Current
HR Officer- KSA Branch
Holford Facilities Management
06.2023 - 10.2024
Business Service Manager
Ask Middle East LLC
04.2021 - 04.2023
Administrative Director
Success for Education & Training
01.2017 - 12.2020
Administrative Manager
Success for Education & Training
07.2015 - 12.2016
Administrative Coordinator
Success for Education & Training
02.2013 - 06.2015
Bachelor of Science - Economics
Tishreen University
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