Hala Bahsoun
Dubai,and
Summary
Dynamic marketing graduate with retail experience, dedicated to providing exceptional customer service. Known for my friendly demeanor and ability to make people feel at ease, I excel in fast-paced environments. Strong communication and observational skills enable me to offer effective support while prioritizing safety and attention to detail.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
Us' Boutique
Beirut, Lebanon
09.2018 - 09.2024
- Managed daily operations with a focus on exceptional customer service, ensuring high customer satisfaction.
- Enforced store standards for quality, safety, and cleanliness.
- Oversaw financial performance, staff productivity, and inventory management to optimize stock levels and reduce costs.
- Resolved customer concerns professionally, boosting satisfaction and retention.
- Developed and managed social media strategies, increasing brand visibility and engagement on platforms like Facebook and Instagram.
- Responded to online customer inquiries promptly, fostering loyalty and enhancing the brandʼs reputation.
Salesperson
Us' Boutique
Beirut, Lebanon
06.2017 - 08.2018
- Delivered personalized service to enhance sales and customer satisfaction.
- Managed cash registers accurately and efficiently.
- Identified customer needs and provided tailored solutions.
- Engaged customers to determine preferences and drive sales.
- Promoted store promotions to encourage additional purchases.
- Arranged merchandise attractively to maximize sales appeal.
Wedding Hostess
Allure Agency
Hazmieh, Lebanon
03.2016 - 08.2018
- Welcomed guests and ensured positive guest relations through efficient seating.
- Organized spaces and special requests for events, including 200 guest weddings.
- Monitored front entrance and assisted servers with customer needs.
- Supported dining area readiness and resolved service issues promptly.
- Addressed guest inquiries and requests efficiently and professionally.
Education
Bachelor - Marketing and Advertising
American University of Culture
Beirut 10.2018 - 02.2022
Skills
- Customer service excellence
- Hospitality expertise
- Cultural awareness and sensitivity
- Adaptability and flexibility
- Time management and organizational skills
- Enhancing customer experience
- Safety and compliance awareness
- Attention to detail
- Problem-solving and solution-oriented mindset
Languages
Arabic
Native
English
Fluent
French
Advanced
Affiliations
- Fitness
- Reading
Timeline
Bachelor - Marketing and Advertising
American University of Culture
10.2018 - 02.2022
Store Manager
Us' Boutique
09.2018 - 09.2024
Salesperson
Us' Boutique
06.2017 - 08.2018
Wedding Hostess
Allure Agency
03.2016 - 08.2018
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