Hala Elsayed
Dubai
Summary
Qualification Summary Human Resource Professional Result-oriented Human Resources Professional with over 10 years of experience in developing and implementing HR strategies aligned with operational and business objectives. In-depth knowledge and experience in benefits, compensation, HR practices, health and safety, worker's compensation, employee benefits, payroll, and insurance. Design and direct highly effective talent acquisition, retention, and compensation programs, attracting and building robust teams of customer-focused professionals and executives. Effectively partner with C-level executives and board members, serving as a trusted advisor to support short and long-term business planning. Bilingual (Arabic & English) professional with a demonstrated commitment to supporting organizational growth and bottom-line success. International protocol consultant.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Human Resource Manager
DAS Holding LLC
05.2018 - Current
- Supervised day-to-day operations of the administrative department and staff members
- Established, developed, and reviewed policies and procedures; delivered administrative systems improvements by leading from the front
- Articulated and composed policies and procedures, recruited approximately 20% of the staff strength, conducted onboarding, designed compensation and benefit schemes based on the payroll budget, and designed learning and development plans
- Designed a pay-for-performance culture and recognition scheme
- Updated the company handbook
- Collaborated with functional heads and other stakeholders to ensure a harmonious customer relations environment
- Collaborated and supported senior management in opening a new branch and implementing an ERP system
- Provided support to business managers in client organizations
- Initiated and conducted client transformation exercises, especially from an HR angle
- Assisted in drafting and implementing HR and business development tactics
- Updated and applied knowledge of human resources trends, best practices, regulatory changes, and employment law
- Acted as a recruiting coordinator and performed application scanning, background checks, and employee verifications
- Achieved 100% of performance quota by establishing realistic, measurable KPI goals and objectives, streamlining operating procedures, and facilitating capability-enhancement trainings for all staff
- Improved productivity by overseeing all Human Resources (HR) transactional services, employee relations, talent development, performance management, and resource and work allocation on a daily basis throughout the department
- Subject-matter expert on performance tracking, analysis, reporting, auditing, and process improvement
- Introduced groundbreaking recruiting initiatives targeting protected class candidates; increased diversity recruitment by 240%.
Senior Staffing Manager
Irvine Charter LLC
06.2013 - 03.2018
- Built collaborative rapport with cross-functional teams to execute all project planning and design activities of the functions under HR, coordinated with IT teams, vendors, and service providers to meet the operational needs of the department
- Led major HR activities including creating, editing, and facilitating employee benefits guides for union and non-union employees
- Advised on matters like pensions, health and medical benefits, and retirement planning for external clients
- Planned, developed, and directed the implementation of policies and procedures to ensure consistent delivery of compensation, training and development, employment, and employee services programs
- Delivered multi-level management training programs, served as a mentor to branch HR teams, and identified best solutions to employee-related issues
- Managed disciplinary action and internal communications
- Gained management's confidence for the ability to meet expectations and independently achieve departmental goals
- Researched and updated salary, compensation, allowances, and benefit packages comparable to industry practices
- Prepared the annual payroll budget and timely processed monthly payroll packages for employees
- Deployed talent management, performance management, and onboarding processes
- Developed and circulated the company handbook
- Established and pursued HR strategies aimed at ensuring that employees have the right mix of skills and experience
- Also ensured that human resources are deployed in a manner that maximizes their effectiveness, efficiency, and moderates cost.
Help Point Consultant
Zurich International Life Limited
06.2012 - 12.2012
- Served as an experienced and highly skilled insurance consultant, being the central point of contact for communications and coordination with stakeholders to solve their problems
- Explained, consulted, and guided new customers about insurance policies
- Answered customer questions and ensured excellent service delivery regarding problem resolution
- Ensured policies stay current and made amendments to the policy as life changes
- Supported life insurance services, including property and casualty, life, health, and long-term care.
Relations Manager
Qatar Airways
02.2010 - 05.2012
HR Officer
HSBC Bank
01.2009 - 01.2012
Education
Certificates - PMP Project Management Professional -
CIPD Chartered Institute of Personnel And Development
Egypt04.2011
Master's - Human Resource Management
University of Chichester
United Kingdom 10.2021
7 Diploma - Human Resource Management
University of Lincoln
Dubai10.2021
BSc. - Fine Arts, Printed Design
Helwan University
Cairo05.2009
Skills
- Sourcing -Full Cycle Recruiting
- Change Management
- Client Relations - Communication
- Customer Service
- Expense Control
- Coaching - Development
- Performance Management - Needs Assessment
- Succession Planning
- Process Improvement
- Employee Relations
- Conflict Resolution
- Strategic Planning
- Team Leadership
- Supplier Management
- Project Management
- Insurance Policy Management
- Dangerous Goods Category 8
- Enterprise Resource Planning
Additional Information
- Honors and Awards - , Employee of the Month (3 times): Feb 2013, June 2015, Mar 2016 - Leadership Recognition Award: May 2019
Certification
- SHRM-SCP - SHRM Senior Certified Professional
Timeline
Human Resource Manager
DAS Holding LLC
05.2018 - Current
Senior Staffing Manager
Irvine Charter LLC
06.2013 - 03.2018
Help Point Consultant
Zurich International Life Limited
06.2012 - 12.2012
Relations Manager
Qatar Airways
02.2010 - 05.2012
HR Officer
HSBC Bank
01.2009 - 01.2012
Certificates - PMP Project Management Professional -
CIPD Chartered Institute of Personnel And Development
Master's - Human Resource Management
University of Chichester
7 Diploma - Human Resource Management
University of Lincoln
BSc. - Fine Arts, Printed Design
Helwan University
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