Hala Elyas Hanna

• Developed long-term relationships with clients to ensure satisfaction and loyalty, achieving a retention rate of over 70%.

• Consistently closed an average of 45 client renewals per month, achieving a monthly revenue target of AED 470,000 on average.

• Delivered exceptional customer service by addressing client inquiries, resolving issues promptly, and maintaining open lines of communication.

• Company Overview: UAE's leading business setup advisory firm, trusted by over 45,000 entrepreneurs
• Coordinated and assisted with client events at CZ Business Hub
• Managed correspondence, complaints, and queries efficiently
• Maintained an accurate and updated database
• Handled high-volume daily telephone and email inquiries.
• Ensured high standards of accuracy and quality in data entry and record-keeping
• Professionally interacted with customers via phone, email, or in person, providing information and directing queries to the appropriate staff members.

• Attended meetings with clients to explain the company profile and insurance services
• Presented company services to clients, highlighting key benefits and features
• Created and used PowerPoint presentations to provide summaries and additional information
• Conducted follow-up communications with clients to ensure satisfaction and address any inquiries

• Polaberry, Beirut, Lebanon.
• Conducted comprehensive market analysis to assess customer demands and preferences prior to product launches
• Developed and suggested innovative ideas for creative and engaging social media posts
• Created content for marketing materials.