HALA GHZEIL
Dubai
Summary
Focused hospitality professional with significant experience in high-volume guest services and reservations. Delivers outstanding customer experiences through effective team coordination and problem-solving. Excels in multitasking while maintaining attention to detail and fostering collaboration. Seeks to apply leadership skills in managing larger teams and operations within the hospitality sector.
Overview
3
3
years of professional experience
Work History
Hostess / Cove Beach
La Vie Cove Beach
Dubai
06.2025 - 02.2026
- Greet guests and escort VIP beach cabanas visitors to pool and restaurant areas.
- Manage reservations, guest lists, and seating plans during high-volume services.
- Coordinate with security, bar, and service teams to keep premium workflow smooth.
- Assist with private events and beach parties while following safety compliance.
- Upsell special services and menu items to improve guest experience.
Hostess
Oro Events
Dubai
04.2025 - 04.2025
- Greet and welcome guests with a warm, friendly demeanor upon their arrival.
- Assist with event planning, setup, and coordination for private parties or special occasions.
Hostess
Asateer Ramadan Tent
Dubai
03.2025 - 04.2025
- Managed guest arrivals, seating arrangements, and reservations for a prestigious Ramadan tent with 500+ daily visitors.
- Ensured smooth flow between buffet stations, lounges, and VIP sections while maintaining 5-star service standards.
- Assisted in coordinating special requests for corporate clients and high-profile guests.
- Collaborated with F&B and security teams to enforce event policies and safety protocols.
Hostess / Receptionist
Peaky Blinders Restobar
Dubai
10.2024 - 03.2025
- Warmly welcome guests as they arrive, providing a friendly and inviting atmosphere.
- Managing reservations (walk-in, phone, email and social media channels).
- Handling the floor and coordinating with kitchen staff.
- Closing daily accounts and managing cash flow.
- Provide alternatives or recommendations to enhance the guest experience.
- Address and resolve guest concerns or issues promptly and professionally.
Executive - Hospitality & Reservations
Imperial Palace Boutique Hotel
Seoul
10.2023 - 09.2024
- Provide accurate wait times and monitor waiting lists.
- Manage reservations.
- Escort customers to assigned dining or bar areas.
- Provide menus and announce Waiter/Waitress's name.
- Coordinate with wait staff about available seating.
- Maintain a clean reception area.
- Cater to guests who require extra attention (e.g. children, elderly).
- Assist wait staff as needed.
- Greet customers upon their departure.
Hostess
Petra Restaurant
Seoul
10.2022 - 09.2023
- Guided guests in menu selections and offered tailored recommendations to enrich dining experience.
- Manage reservations, ensuring accurate recording and timely communication with the kitchen and serving staff.
- Maintain a waitlist during peak hours, keeping guests informed about estimated wait times.
- Assisted guests with inquiries, providing direction to designated areas for enhanced guest experience.
Education
KOREAN LANGUAGE - TOPIK II Certification
KOREAN UNIVERSITY
Seoul01-2023
BACHELOR'S DEGREE IN ECONOMICS -
MOUHAMED 5 UNIVERSITY
Mohammedia, Morocco01-2022
DIPLOMA OF SCIENCE - Diploma of Science
MOHAMED VI HIGH SCHOOL
Kingdom of Morocco01-2021
Skills
- Customer service
- Interpersonal and communication skills
- Team collaboration
- Time management
- Organizational skills
- Attention to detail
- Multitasking
- Problem solving
- Organisational skills
- MS Office Suite
Languages
Arabic
English
Korean
French - Basic conversational
Custom
- Travelling & Exploring Cultures
- Reading
- Basketball
- Swimming
- Walking
Timeline
Hostess / Cove Beach
La Vie Cove Beach
06.2025 - 02.2026
Hostess
Oro Events
04.2025 - 04.2025
Hostess
Asateer Ramadan Tent
03.2025 - 04.2025
Hostess / Receptionist
Peaky Blinders Restobar
10.2024 - 03.2025
Executive - Hospitality & Reservations
Imperial Palace Boutique Hotel
10.2023 - 09.2024
Hostess
Petra Restaurant
10.2022 - 09.2023
KOREAN LANGUAGE - TOPIK II Certification
KOREAN UNIVERSITY
BACHELOR'S DEGREE IN ECONOMICS -
MOUHAMED 5 UNIVERSITY
DIPLOMA OF SCIENCE - Diploma of Science
MOHAMED VI HIGH SCHOOL