Summary
Overview
Work history
Education
Skills
Languages
Timeline
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HALA MOHAMMED

HALA MOHAMMED

Abu Dhabi,UAE

Summary

Seeking a challenging position in a reputed organization where I can learn new skills .Seeking a role in an MNC where I can upgrade my skills with time and take the company to the next level .A highly motivated and hardworking individual looking for a responsible role in a reputable organization. Experienced in customs processes, freight forwarding and cargo management. Analytical problem-solver with skills in communication and critical thinking. Partners professionally with customers, vendors and government regulators to deliver shipments to destinations.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

Secretary

OSOK for ENG & Contracting
, SUDAN
01.2020 - 02.2021
  • Updated files and records with precise system navigation.
  • Drafted and distributed professional business letters and email correspondence.
  • Screened and directed incoming phone calls and distributed correspondence effectively.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.

Customer clearance assistant

LGBAL clearing and consultation
, SUDAN
03.2021 - 03.2022
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Practiced cross-selling techniques to showcase other products and services.

Call canter

Double Language Canter
, SUDAN
03.2022 - 04.2023
  • Provided accurate, consistent and meaningful advice to customers, boosting retention rate by 100%.
  • Made 65+ outbound calls to businesses and individuals daily, exceeding team average by 95%.
  • Handled customer queries with 100% first-call resolution, exceeding company target by 95%.

Reception

Red sea secretary Diving canter
, SUDAN
03.2023 - 09.2023
  • Managed external queries, engaging with clients face-to-face, by phone and through email.
  • Represented front of house services, maintaining polished, professional appearance to uphold company image.
  • Scheduled and confirmed appointments for entire management team.

Secretary

Weal advertising
, SUDAN
12.2022 - 02.2023
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Managed flight reservations, ground travel and accommodations for department managers and associates.
  • Welcomed arriving visitors and directed to appropriate meeting rooms.

Education

Bachelor of Arts - Faculty of Arts and Human Sciences, Department of French

Red Sea university
SUDAN
04.2016 - 04.2021

Community Based Health First Aid

Sudanese Red Crescent

Honor Certificate

A modern Luxembourg For English Language

Certificate Of achievements

A modern Luxembourg For English Language

Cliques for training and aviation science
Electronic reservation

Mini Entrepreneurship program

AIPS training canter

Content Writing Training

Ali Kamal Institute

Skills

  • First Aid and CPR
  • Business development and planning
  • Marketing strategy
  • Staff Management
  • Goals and performance
  • Compelling sales proposal writer
  • Positive and upbeat
  • Data entry
  • Preparing contracts
  • Problem solving
  • Technical documentation management

Languages

Arabic
Native
French
Native
English
Advanced

Timeline

Reception

Red sea secretary Diving canter
03.2023 - 09.2023

Secretary

Weal advertising
12.2022 - 02.2023

Call canter

Double Language Canter
03.2022 - 04.2023

Customer clearance assistant

LGBAL clearing and consultation
03.2021 - 03.2022

Secretary

OSOK for ENG & Contracting
01.2020 - 02.2021

Bachelor of Arts - Faculty of Arts and Human Sciences, Department of French

Red Sea university
04.2016 - 04.2021

Community Based Health First Aid

Sudanese Red Crescent

Honor Certificate

A modern Luxembourg For English Language

Certificate Of achievements

A modern Luxembourg For English Language

Cliques for training and aviation science

Mini Entrepreneurship program

AIPS training canter

Content Writing Training

Ali Kamal Institute

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HALA MOHAMMED