Haleema Shamsudeen
Summary
With over 7 years of professional experience, proven track record in office management, showcasing robust organizational and coordination skills. Expertise lies in streamlining processes, enhancing team collaboration, and ensuring smooth daily operations. Strong problem-solver with a keen eye for detail, always ready to adapt to evolving challenges and drive productivity. Reputation built on reliability, effective communication, and fostering a cohesive work environment.
Overview
7
7
years of professional experience
Work History
Administrative Office Manager
Western International LLC
09.2023 - Current
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted executive management with special projects as needed to support overall business objectives.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Reduced costs by negotiating vendor contracts for office supplies and services.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Created new employee handbook, IT policies and disaster recovery procedures.
- Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
- Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
- Improved communication between departments for better collaboration and problemsolving.
- Implemented new software systems, increasing efficiency in daily operations and record-keeping tasks.
- Conducted performance evaluations, providing constructive feedback to employees for continuous improvement efforts.
- Completed bi-weekly payroll for [Number] employees.
- Created organized filing system to manage department documents.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Manager of Operations
Vibrand 360
03.2022 - 08.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Enhanced operational efficiency by streamlining workflow processes and implementing new scheduling systems.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
- Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Administrative Assistant
Aaron Cleantech Engineering
12.2020 - 02.2022
- Company Overview: Dubai
- Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintain contact lists
- Book travel arrangements
- Submit and reconcile expense reports
- Provide general support to visitors
- Act as the point of contact for internal and external clients
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
- Dubai
Loss Prevention Officer
Courtyard by Marriott
06.2017 - 11.2020
- Company Overview: Abu Dhabi
- Preparing and Handling Audit files
- Quarterly Training conducting for hotel associates
- Monitor the movement of public areas, Guest areas, Staff areas through CCTV surveillance cameras around the property
- Controlling all Keys and Electronic Key cards for the guest rooms and Outlets etc
- Attending the Fire Alarms & checking the Fire System of the Hotel
- Monitoring & checking all Staff, vendors, suppliers, visitors passing through
- Inventory of keys
- Handling guest problems, complaints, security related issues
- Controlling exit and entry points of premises
- Handling entries of the visitors
- Luggage screening during the required conditions
- Making shift reports
- Abu Dhabi
Education
Diploma -
Frankfinn Airhostess Training Center
01.2014
B.Tech - Computer Science
Kerala University
01.2012
Skills
- Scheduling and calendar management
- Office Administration
- Training and coaching
- Account Reconciliation
- Contract Negotiations
- Relationship Building
- Scheduling Management
- Database Administration
- Payroll and budgeting
- Meeting Coordination
- Documentation and control
- Document Management
- Event Coordination
- Employee Training
- Organizational Leadership
- Office Management
- Payroll Management
- Administrative Support
- Human Resources
- Employee Onboarding
- Meeting facilitation
- Vendor engagement
Languages
English
Hindi
Malayalam (Native)
Personal Information
- Date of Birth: 03/28/91
- Gender: Female
- Nationality: India
- Marital Status: Married
Timeline
Administrative Office Manager
Western International LLC
09.2023 - Current
Manager of Operations
Vibrand 360
03.2022 - 08.2023
Administrative Assistant
Aaron Cleantech Engineering
12.2020 - 02.2022
Loss Prevention Officer
Courtyard by Marriott
06.2017 - 11.2020
B.Tech - Computer Science
Kerala University
Diploma -
Frankfinn Airhostess Training Center
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