GDS (GALILEO )
HALIMA ADAMU
CALL CENTER AGENT
SHARJAH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Freelance Consultant
Alhind and Middle East Travels
Dubai
02.2022 - Current
- Analyzed problematic areas to provide recommendations and solutions.
- Improved performance, hiring practices and management systems to facilitate success of client's organization.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Travel Coordinator
Pride Travels and Tours LLC
DEIRA ,DUBAI
12.2019 - 12.2021
- Coordinated cruises, trains and flights based on cost and time of travel to enhance client experience and satisfaction.
- Kept staff passports, visa information and other paperwork current and organized for easy access and use.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Maintained thorough and accurate records of transactions.
Travel Consultant
Alhind and Middle East Travels
Dubai
04.2015 - 09.2019
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Maintained and updated corporate traveler profiles with current information.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Completed accurate reservations for business travelers at point of sale.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Sales Assistant
SANA BUSNESS CENTER
DUBAI, ABU HAIL
09.2014 - 03.2015
- Researched new clients for sales team, inputting contact information into Salesforce.
- Assisted customers with prompt and polite support in-person and via telephone.
- Input credit and debit card payments in POS system to complete purchases.
- Maintained records related to sales, returns and inventory availability.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
Security Officer
Marco Polo Hotel
Dubai
09.2012 - 08.2014
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Performed pat-downs to look for unauthorized materials and
- Coordinate with other departments to ensure compliance with established policies
- Maintain trusting relationships with suppliers, customers and colleagues
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Call Center Agent
3813 Busness Complex
Tiko
09.2011 - 07.2012
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers by answering questions and responding to inquiries.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Education
GCE, ORDINARY LEVEL - Liberal Arts And Sciences
IMPERIAL ACADEMY OF ARTS AND SCIENCE (IMPASS)
TIKO ,SOUTHWEST PROVINCE 09.1996 - 06.2001
GCE, ADVANCED LEVEL - Liberal Arts And Sciences
IMPERIAL ACADEMY OF ARTS AND SCIENCE (IMPAAS)
TIKO SOUTH-WEST PROVINCE 09.2001 - 06.2004
Skills
Global destinations
undefinedSoftware
Timeline
Freelance Consultant
Alhind and Middle East Travels
02.2022 - Current
Travel Coordinator
Pride Travels and Tours LLC
12.2019 - 12.2021
Travel Consultant
Alhind and Middle East Travels
04.2015 - 09.2019
Sales Assistant
SANA BUSNESS CENTER
09.2014 - 03.2015
Security Officer
Marco Polo Hotel
09.2012 - 08.2014
Call Center Agent
3813 Busness Complex
09.2011 - 07.2012
GCE, ADVANCED LEVEL - Liberal Arts And Sciences
IMPERIAL ACADEMY OF ARTS AND SCIENCE (IMPAAS)
09.2001 - 06.2004
GCE, ORDINARY LEVEL - Liberal Arts And Sciences
IMPERIAL ACADEMY OF ARTS AND SCIENCE (IMPASS)
09.1996 - 06.2001
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