Dedicated and results-driven Customer Service Executive with 2 years of experience at Aster Clinic, Dubai. Highly skilled in patient registration, billing, insurance coordination, and healthcare package sales. Excel in all areas of customer service, ensuring a seamless patient experience. A focused and target-oriented professional with a strong ability to multitask in a fast-paced healthcare environment.
✅ Patient Registration & Front Desk Management
✅ Billing & Payment Processing
✅ Healthcare Package Sales & Promotions
✅ Clinic Supervision in the Absence of the Unit Manager
✅ Maintaining NPS (Net Promoter Score) & Patient Satisfaction
✅ Patient Follow-Ups & Call Backs
✅ Billing Control & Financial Reconciliation
✅ Staff Scheduling & Coordination
✅ Coordinate with doctors and medical staff to ensure seamless patient flow.
✅Manage appointment bookings and optimize scheduling efficiency.
✅Office Management: Oversee office operations, supplies, and facility maintenance.
✅Record Keeping & Documentation: Maintain important administrative and legal documents.
✅Coordination & Communication: Act as a liaison between departments, vendors, and external stakeholders.
✅Travel & Logistics: Arrange travel, accommodation, and transportation for employees when required.
✅Event Management: Organize company events, meetings, and employee engagement activities.
✅Safety & Security: Ensure workplace safety measures are in place and emergency protocols are followed.
🏆 Best Customer Service Executive – New Dubai Territory, FY24
🏆 Star Performer of the Month – January 2025
🏆 Top Package Seller – Aster JBR, FY24
🏆 Top Package Seller – Aster SportsCity
📈 Customer Service Executive – 2023
⬆️ Senior Customer Service Executive – 2025