Summary
Overview
Work history
Education
Skills
Accomplishments
Promotions & Career Growth
Timeline
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Halima Moosa Kunchi

Halima Moosa Kunchi

Dubai,UAE

Summary

Dedicated and results-driven Customer Service Executive with 2 years of experience at Aster Clinic, Dubai. Highly skilled in patient registration, billing, insurance coordination, and healthcare package sales. Excel in all areas of customer service, ensuring a seamless patient experience. A focused and target-oriented professional with a strong ability to multitask in a fast-paced healthcare environment.

Overview

5
5
years of professional experience

Work history

Customer service executive

Aster Group
Dubai, UAE
05.2023 - Current

Patient Registration & Front Desk Management

✅ Billing & Payment Processing

✅ Healthcare Package Sales & Promotions

✅ Clinic Supervision in the Absence of the Unit Manager

✅ Maintaining NPS (Net Promoter Score) & Patient Satisfaction

✅ Patient Follow-Ups & Call Backs

✅ Billing Control & Financial Reconciliation

✅ Staff Scheduling & Coordination

✅ Coordinate with doctors and medical staff to ensure seamless patient flow.

✅Manage appointment bookings and optimize scheduling efficiency.



Administrative Officer

DENEB CONTRACTING LLC
DUBAI, UAE
01.2020 - 02.2023

Office Management: Oversee office operations, supplies, and facility maintenance.

Record Keeping & Documentation: Maintain important administrative and legal documents.

Coordination & Communication: Act as a liaison between departments, vendors, and external stakeholders.

Travel & Logistics: Arrange travel, accommodation, and transportation for employees when required.

Event Management: Organize company events, meetings, and employee engagement activities.

Safety & Security: Ensure workplace safety measures are in place and emergency protocols are followed.

Education

Bachelor of Arts - BA English

KANNUR UNIVERSITY
India
/2014 - /2017

Skills

  • Customer Service & Communication Skills
  • Registration & Billing Expertise
  • Insurance & Healthcare Package Knowledge
  • Administrative & Organizational Skills
  • Technical Skills
  • Compliance & Service Quality
  • Problem-Solving & Conflict Resolution
  • Teamwork & Collaboration

Accomplishments


🏆 Best Customer Service Executive – New Dubai Territory, FY24

🏆 Star Performer of the Month – January 2025

🏆 Top Package Seller – Aster JBR, FY24

🏆 Top Package Seller – Aster SportsCity

Promotions & Career Growth

📈 Customer Service Executive – 2023
⬆️ Senior Customer Service Executive – 2025

Timeline

Customer service executive

Aster Group
05.2023 - Current

Administrative Officer

DENEB CONTRACTING LLC
01.2020 - 02.2023

Bachelor of Arts - BA English

KANNUR UNIVERSITY
/2014 - /2017
Halima Moosa Kunchi