Halima Shaikh
AL Mushrif
Summary
Experienced and organized Receptionist with a strong background in customer service, administrative support, and front desk operations. Adept at managing phone systems, greeting clients, and handling scheduling with a professional and friendly demeanor
Overview
9
9
years of professional experience
Work History
Receptionist/Travel Consultant
Global Travels
10.2023 - 08.2024
- Managed front desk operations, including greeting clients and handling inquiries both in person and over the phone
- Scheduled appointments and organized travel itineraries, ensuring clear communication with clients
- Responded to clients' questions and complaints, providing effective solutions and maintaining a professional demeanor
- Monitored and managed office supplies, ensuring that the reception area was well-stocked and organized
- Informed clients about cancellation policies and handled related administrative tasks.
Receptionist
Miles to Go Hotel Booking Services
06.2023 - 08.2023
- Operated phone systems, directing calls to the appropriate departments and taking detailed messages
- Provided proactive customer service at the front desk, greeting visitors and assisting with booking inquiries
- Managed scheduling and coordinated with different departments to ensure smooth operations
- Handled customer complaints calmly and efficiently, offering practical solutions to maintain satisfaction.
Hostess/Receptionist
Sofitel
05.2022 - 05.2023
- Welcomed guests in a polite and friendly manner, managing the reception area during peak hours
- Answered phones, confirmed reservations, and assisted with inquiries, providing accurate information
- Processed payments, including cash, credit cards, and vouchers, using POS terminals
- Provided detailed allergen advice and ensured guests were informed about menu options, enhancing the dining experience
- Resolved customer complaints promptly, escalating larger issues to management as needed.
Travel Executive
Telstar Tours & Travels (Marine)
08.2019 - 08.2020
- Handled front desk operations, including greeting clients, answering phones, and managing booking inquiries
- Organized travel arrangements, including ticket bookings, accommodation, and transportation, while maintaining accurate records
- Coordinated with clients and suppliers to ensure smooth travel experiences, handling all administrative aspects of the process.
Travel Executive
Bombino Travels & Tours
01.2016 - 11.2018
- Managed front desk duties, including welcoming clients, answering phones, and directing calls
- Negotiated rates with hotels, vendors, and other suppliers, handling all administrative tasks related to bookings
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
Education
IIFLY
MUMBAI,INDIAHigh School Diploma -
NIOS
MUMBAI ,INDIA06.2022
Skills
- Front Desk Management
- Phone System Operation
- Customer Service Excellence
- Appointment Scheduling
- Administrative Support
- Office Management Software
- Verbal & Written Communication
- Multitasking & Time Management
- Problem-Solving & Complaint Resolution
Languages
English
Upper intermediate (B2)
Timeline
Receptionist/Travel Consultant
Global Travels
10.2023 - 08.2024
Receptionist
Miles to Go Hotel Booking Services
06.2023 - 08.2023
Hostess/Receptionist
Sofitel
05.2022 - 05.2023
Travel Executive
Telstar Tours & Travels (Marine)
08.2019 - 08.2020
Travel Executive
Bombino Travels & Tours
01.2016 - 11.2018
IIFLY
High School Diploma -
NIOS
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