Halima Shaikh
Abu Dhabi
Summary
Experienced Corporate Travel Consultant with a strong focus on marketing strategies and customer satisfaction. Organized and independent worker with excellent time management skills for prioritizing tasks and meeting deadlines. Quick to grasp new tasks and adapt to changing environments. Proven track record of career success in the travel and hospitality industry, serving private, global, and corporate customers. Exceptional scheduling abilities and expertise in time management.
Overview
11
11
years of professional experience
Work History
Travel consultant
Global Travels
10.2023 - 08.2024
- Prepares travel itineraries according to traveller requests and corporate travel policies
- Creates, changes, refunds, issues PNRs in GDS
- Manages non-GDS air, hotel, car and other ancillary content when needed
- Complies to strict data privacy, protection and confidentiality policies
- Responds to customer calls and emails within service level agreements
- Frontline management of customers
- Handled group booking of Gujarat Titans IPL 2024 Team,
Travel Consultant
Miles to Go Hotel Booking Services
06.2023 - 08.2023
- Successfully increased company awareness by calling leads, targeting through CRM system
- Provided friendly, polite, and initiative-taking service when dealing with customers, increasing company positive reviews and customer satisfaction
- Successfully managed customer complaints in a calm and appropriate manner, offering smart solutions to maintain customer satisfaction.
Hostess
Sofitel
05.2022 - 05.2023
- Welcome guests in a polite and friendly manner
- Manage table setup
- Processed cash, credit card and voucher payments using POS terminals
- Resolved customer complaints promptly, escalating larger operational concerns to management
- Answered phones politely and promptly while accurately recording and confirming reservations
- Offered diners detailed allergen advice across daily menus and specials, ensuring optimal customer care and safety.
Travel Executive
Telstar Tours & Travels (Marine)
08.2019 - 08.2020
- Book ticket and file fare in seaman
- Handling independently all reservation queries
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation, etc.
Travel Executive
Bombino Travels & Tours
01.2016 - 11.2018
- Negotiating rates with hotels, vendors and others supplier
- Handling of operation for outbound & Inbound holidays post sales
- Managing suppliers and effectively communicating with them
- Confirming all services with supplier
- Communication and coordinating with sales team/ call center for necessary information .
- Handled group booking of KKR IPL Team,
Travel Executive
BVC Tours & Travels
07.2015 - 01.2016
- Organized all holiday matters from beginning to end, including booking tickets and accommodation and securing rental transportation
- Organized and printed travel dates, schedule and airline information to present detailed itinerary to customers
- Assisted customers with finding favorable rates for desired reservation dates, times and locations.
Travel Executive
Aero Agencies
12.2013 - 06.2015
- Handled travel arrangements for groups, couples, executives and special needs clients
- Planned and coordinated all travel for clients based on budgets, departure times and travel need.
Education
Diploma of Higher Education - Pastry
Sophia Polytechnic
Mumbai, MaharashtraBachelor of Arts - ARTS
NIOS
Mumbai, MaharashtraDiploma of Higher Education - Travel & Tourism Management
IIFLY
Mumbai, MaharashtraSkills
- Customer service
- F&B operations
- Cash and credit transactions
- Vendor interaction
- Corporate travel
- Amadeus GDS
- Galileo
- Documentation & Reporting
- Verbal & written communication
- Strong Communication Skills
Languages
English
Marathi
Hindi
Declarationlocation
Abu Dhabi, Abu Dhabi, UAE
Disclaimer
I do hereby confirm that the above stated information is true to do the best of my knowledge and belief.
Personal Information
- Nationality: Indian
- Marital Status: Married
- Visa Status: Residence VISA
Timeline
Travel consultant
Global Travels
10.2023 - 08.2024
Travel Consultant
Miles to Go Hotel Booking Services
06.2023 - 08.2023
Hostess
Sofitel
05.2022 - 05.2023
Travel Executive
Telstar Tours & Travels (Marine)
08.2019 - 08.2020
Travel Executive
Bombino Travels & Tours
01.2016 - 11.2018
Travel Executive
BVC Tours & Travels
07.2015 - 01.2016
Travel Executive
Aero Agencies
12.2013 - 06.2015
Bachelor of Arts - ARTS
NIOS
Diploma of Higher Education - Travel & Tourism Management
IIFLY
Diploma of Higher Education - Pastry
Sophia Polytechnic
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