HALIMA SHAIKH

• Prepares travel itineraries according to traveller requests and corporate travel policies
• Creates, changes, refunds, issues PNRs in GDS
• Manages non-GDS air, hotel, car and other ancillary content when needed
• Complies to strict data privacy, protection and confidentiality policies
• Responds to customer calls and emails within service level agreements
• Frontline management of customers
• Handled group booking of Gujarat Titans IPL 2024 Team

• Successfully increased company awareness by calling leads, targeting through CRM system
• Provided friendly, polite, and initiative-taking service when dealing with customers, increasing company positive reviews and customer satisfaction
• Successfully managed customer complaints in a calm and appropriate manner, offering smart solutions

• Welcome guests in a polite and friendly manner
• Manage table setup
• Processed cash, credit card and voucher payments using POS terminals
• Resolved customer complaints promptly, escalating larger operational concerns to management
• Answered phones politely and promptly while accurately recording and confirming reservations
• Offered diners detailed allergen advice across daily menus and specials, ensuring optimal customer care and safety

• Book ticket and file fare in seaman
• Handling independently all reservation queries

• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

• Negotiating rates with hotels, vendors and others supplier
• Handling of operation for outbound & Inbound holidays post sales
• Managing suppliers and effectively communicating with them
• Confirming all services with supplier
• Communication and coordinating with sales team/ call center for necessary information
• Handled group booking of KKR IPL Team

•Assisting clients with Travel Arrangements, Creating holiday arrangements, Assisting for visa, Hotels, flights and activities. Actively resolving issued and supporting customer care, creating and maintaining Client Track records and expenses.

• Made extensive market Research to collaborate with Successful B2B Service Providers, suppliers, vendors and DMC.

• Handled travel arrangements for groups, couples, executives and special needs clients
• Planned and coordinated all travel for clients based on budgets, departure times and travel need