Halina Dabre
Dubai
Summary
Energetic Human being proficient at facilitating communication between departments and increasing the quality of service to customers at all levels. Adept at handling multiple projects and prioritizing tasks. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Senior Manager- Client Relations
Mouthshut.com
07.2023 - 12.2023
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Identified opportunities to cross or up-sell services and communicated customer needs to appropriate team.
- Adhered to sales contract agreements and high-quality service delivery by coordinating with different teams and leveraging productive and open client communications.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Operations Associate- Customer Service
Clipboard Health
03.2021 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed payments for clients on daily basis.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Operations Manager
OYO Workspaces
03.2020 - 08.2020
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Directed day-to-day operations focused on attainment of key business metrics, and continuous improvement initiatives.
- Partnered with vendors and suppliers to effectively manage budget in inventory.
- Oversaw day-to-day operations of 56000 sq ft workspace.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Boosted team performance with enhanced employee evaluation processes.
- Maintained constructive client and vendor relationships.
Associate Community Manager
WorkAmp Spaces Pvt Ltd
11.2018 - 12.2019
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Oversaw 8 person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
- Collected rental payments from clients and kept meticulous records of delinquent accounts.
- Evaluated property conditions and recommended improvements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Resolved client issues quickly.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Met with clients to organize events and workshops for community building and networking.
- Trained employees on process and systems.
- Been point of contact for escalations related to billing-invoicing, client queries etc.
- Heading events department for 4 center's across locations in Mumbai. From conceptualizing to execution of event.
Facilities Manager
Ministry Of New
05.2017 - 10.2018
- Responded to building emergencies and managed repairs.
- Controlled expenses to meet budget requirements.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Supervised staff of 6 in day-to-day activities.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Relationship Manager
Ministry Of New
05.2016 - 05.2017
- Educated customers about Product or Service options and processed purchases.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Worked with Facilities and Finance departments to facilitate communication and deliver personalized solutions to customers.
- Networked with business leaders and executives to identify clientele within local community.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Operated in self-directed environment with minimal input to solve problems and implement resolutions.
- Worked with clients to address and respond to client and partnership management issues.
- Manager ad/film shoots end to end.
- Managed day/night events in terms of operations/logistics etc.
- Looked into finance/expense side of business to optimize available resources.
- Handled facilities team to bring out best of space and provide excellent services to clients.
- Trained people on CRM.
Sr. HR Recruiter
Speakwell Skills Academy
08.2015 - 05.2016
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
- Guided candidate recruitment and selection to create and drive workforce in alignment with company diversity and inclusion goals.
- Conducted recruiting events to grow passive talent pipeline to prepare for future hiring needs.
- Liaised with hiring managers to develop and implement strategies to source and recruit top talent.
- Conducted candidate interviews and performed background checks and verification.
- Recruited talented, diverse and qualified candidates for employment.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
Education
PG.Dip In Operations Management - Operations Management
We School
Dadar-Mumbai12.2019
B.COM - Commerce
St. Gonsalo Garcia College
Vasai-Mumbai04.2015
HSC -
St.Thomas Baptista Jr.College
Vasai-Mumbai04.2012
SSC -
St. Anthony’s Convent School
Vasai-Mumbai 04.2010
Skills
- Personable and friendly
- Leadership
- Team Player
- Responsible
Timeline
Senior Manager- Client Relations
Mouthshut.com
07.2023 - 12.2023
Operations Associate- Customer Service
Clipboard Health
03.2021 - 03.2023
Operations Manager
OYO Workspaces
03.2020 - 08.2020
Associate Community Manager
WorkAmp Spaces Pvt Ltd
11.2018 - 12.2019
Facilities Manager
Ministry Of New
05.2017 - 10.2018
Relationship Manager
Ministry Of New
05.2016 - 05.2017
Sr. HR Recruiter
Speakwell Skills Academy
08.2015 - 05.2016
PG.Dip In Operations Management - Operations Management
We School
B.COM - Commerce
St. Gonsalo Garcia College
HSC -
St.Thomas Baptista Jr.College
SSC -
St. Anthony’s Convent School
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