Hama Mansour
Dubai
Summary
I am an experienced building engineering degree holder. Quantity Surveyor with +5 years’ experience in managing project costs, coordinating work efforts, preparing and analysing costs for tenders and contracts, arranging payments, identifying potential risks, allocating work to sub-contractors, and analysing outcomes.
Call Center Quality Analyst with 2 years’ experience in monitoring calls, data analysis, and report generation.
Overview
6
6
years of professional experience
Work History
Call Center Quality Analyst
The Palestine Telecommunications Company(Paltel)
11.2019 - 08.2021
- Gather and track individuals and team progress using a quality tracking data management system.
- Recording and listening to calls.
- Coaching and providing feedback to agents.
- Manage and organize call sessions for call center employees.
- Provide feedback to the team leader and supervisors in the call center.
- Monitoring customer interactions and providing actionable insights.
- Training agents.
Quantity Surveyor
PASSAVANT For Energy & Environmental Company
03.2016 - 10.2019
- Managed and coordinated cost, availability, and timely delivery of materials and project schedules for suppliers.
- Performed measurements for structural and architectural works quantities to prepare invoices and interim payments for the project.
- Generated cost and value reports to produce accurate information on cash flow.
- Prepared cost control and budget allocation, monthly progress claims, and variations/change orders, Comparative Analysis.
- Prepared and calculated forecast quantities and amounts for the project.
- Applied price revision for interim payments according to FIDIC calculation.
- Prepared daily and monthly progress reports for the project.
- Submitted submittals, test reports, method statements, materials, and alternate proposals to client representatives.
- Prepared presentations for monthly meetings and meetings with banks.
- Maintain a log about the list of documents received/pending, regular follow up with a concerned person to collect documents to update records.
- Maintain a log about the list of documents received/pending, regular follow up with a concerned person to collect documents to update records.
- Purchased materials and coordinated deliveries to and from construction sites.
- Attended project meetings to provide updates and insights on project costs.
Trainee Site Engineer
Arab Engineering Service & Consultations (ARABESC)
05.2015 - 02.2016
- Oversee the activities and performance of subcontractors and suppliers to ensure compliance with quality requirements.
- Working on AutoCAD- 2D and reading the drawings for doing quantity take-off, and preparing BOQ quotations.
- Monitor project progress to ensure compliance with financial, operational, and scheduling requirements.
- Ensuring that all materials used, and work performed are as per specifications.
- Checking plans, drawings, and quantities for accuracy of calculations.
- Conducted meetings with clients and their representatives to keep them informed of progress.
Education
Bachelor of Engineering - Building Engineer
An-Najah National University (NNU)
Nablus, Palestine05.2015
Skills
- Cost planning
- Quantification of materials
- project management
- Analytical skills
- Knowledge of call center operations
- Data analysis
- Report generation
- Attention to detail
- Customer service
License
Valid driving license.
Timeline
Call Center Quality Analyst
The Palestine Telecommunications Company(Paltel)
11.2019 - 08.2021
Quantity Surveyor
PASSAVANT For Energy & Environmental Company
03.2016 - 10.2019
Trainee Site Engineer
Arab Engineering Service & Consultations (ARABESC)
05.2015 - 02.2016
Bachelor of Engineering - Building Engineer
An-Najah National University (NNU)
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