Hamad Turkey

Dubai World Trade Centre (DWTC)

Operations & Event Management
• Oversaw daily operations across all DWTC venues, ensuring seamless coordination and execution of events, exhibitions, and conferences.
• Balanced customer satisfaction with effective business management by preparing tailored proposals based on event profiles.
• Implemented operational strategies that enhanced venue utilization, client satisfaction, and revenue growth.
• Led cross-functional teams to maintain high standards of service, safety, and efficiency.
• Liaised with internal departments and external stakeholders to deliver world-class experiences aligned with DWTC's brand.
Security & Surveillance Oversight
• Conducted daily inspections to ensure staff availability and performance aligned with operational budgets.
• Performed daily checks on CCTV systems to verify functionality, cleanliness, and recording quality.
• Reviewed CCTV reports and conducted physical inspections to ensure compliance and operational readiness.
• Supervised Command Control and CCTV areas, maintaining high standards of cleanliness and system integrity.
• Responded promptly to departmental queries and conducted regular audits in coordination with emirate-level authorities.
Staff Development & Coordination
• Assigned daily tasks to staff based on skill levels to enhance capabilities and assess competencies.
• Led weekly coordination meetings to align Command Control requirements with other departmental needs.
• Facilitated courtesy meetings with external authorities to anticipate and address security needs for upcoming events.
Facilities Management
• Coordinated closely with the facilities management team to ensure smooth operations and service delivery.
• Collaborated on environmental design improvements to enhance safety and operational efficiency.
• Streamlined office processes and introduced new procedures to improve workflow and reduce downtime.
• Delivered high-quality customer service by addressing staff and visitor queries and staying abreast of industry trends.

Dubai Exhibition Centre (DEC)

Security Operations & Risk Management
• Operated in fast-paced, high-risk environments while maintaining exceptional standards for security programs and protocols.
• Supervised risk management, loss prevention, and safety operations, resulting in a significant reduction in incidents.
• Ensured secure environments for VVIPs, including celebrities, through detailed coordination of protection plans and escort arrangements.
• Developed tailored security plans for events based on venue type, crowd size, and risk profile.
Protocol Development & System Oversight
• Identified, developed, and maintained comprehensive security protocols to support operational excellence.
• Recommended improvements to security systems and procedures, enhancing overall effectiveness.
• Conducted regular inspections of Command Control and CCTV files to ensure system integrity and compliance.
• Maintained an integrated calendar of events, aligning security requirements with interdepartmental needs.
Team Leadership & Staff Development
• Managed a team of security officers, overseeing scheduling, performance evaluations, and disciplinary actions.
• Assigned tasks based on individual skill levels to foster growth and maximize team performance.
• Monitored unit performance and implemented corrective actions to maintain high standards.
• Led deployment planning, background investigations, and staff performance reviews.
Interdepartmental Coordination & Communication
• Responded promptly to interdepartmental queries regarding security and CCTV systems.
• Conducted weekly coordination meetings to align security operations with organizational priorities.
• Facilitated courtesy meetings with external authorities to anticipate and address security needs for upcoming events.

• Coordinated efforts with government departments to align security initiatives with standards and goals.
  Ensured compliance while fostering partnerships by managing governmental relations for Smartworld.
  Established communication channels with authorities and organizers for effective event security planning.
  Resolved labor-related cases promptly, adhering to legal frameworks.
  Implemented emerging technologies to enhance security system capabilities.
  Arranged POC demonstrations for facial recognition and anti-drone systems.
  Applied expertise in monitoring equipment, ensuring seamless integration across platforms.

• Protected VIPs and secured key facilities during high-profile events, adhering to safety protocols.
  Coordinated security operations for HH Crown Prince of Dubai Competition over two consecutive years.
  Ensured compliance with official protocols for VVIP personal protection at major events.
  Conducted global research to enhance local event security standards and practices.
  Contributed to strategic planning within Special Squad Department, driving effective outcomes.
  Participated in more than 40 events annually as a member of Events Security Committee.
  Drove innovation in event safety protocols through contributions to Security Development Team.
  Organised and managed projects for event operations, effectively aligning stakeholders.

• Confidential -