Hamda Almansoori
Abu Dhabi
Summary
Experienced MSME program coordinator at Government Procurement Department, Abu Dhabi, specializing in customer relationship management and team leadership. Proven ability in project management and performance enhancement, with a strong emphasis on operational efficiency through strategic scheduling and planning. Skilled in Oracle, Sanad, Tamm, and SAP Ariba systems, with a certification in customer service training. Dedicated to improving public relations and effectively addressing customer concerns while fostering supplier relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Coordinator - MSME Program
Gov Procurement department of government enablement
Abu Dhabi
08.2021 - Current
- Answered phone calls and responded to emails from clients.
- Trained and assigned tasks to team members.
- Addressed customer complaints and resolved issues.
- Scheduled meetings to discuss progress of projects and tasks.
- Experience in the Oracle system, and the experience is due using daily. Experience in the SANAD AND TAMM system to contact suppliers and employees in all Abu Dhabi department.
- Certificate of customer Services Training.
- Proficient in communicating with suppliers over the phone or in person.
- Familiar with the SAP Ariba system and Oracle fusion.
Education
High School Certificate -
Hunain School
Abu Dhabi01.2017
Skills
- Hard Working Individual
- Team leadership
- Customer relationship management
- Good Scheduling and planning
- Excellent at dealing with people and public relation
- Project Management
- Performance improvement
Certification
- Customer Service in the Age of Generative AI
- Sales Reporting with HubSpot
- Building Generative AI Capabilities
- CUSTOMER SERVICE
- Vendor Risk Management
Languages
Arabic
Proficient
C2
English
Upper Intermediate
B2
Timeline
Coordinator - MSME Program
Gov Procurement department of government enablement
08.2021 - Current
High School Certificate -
Hunain School