hamdan alfalahi

• Optimized operational efficiency by implementing strategic plans and procedures.
• Developed standard operating procedures, enhancing efficiency at all organizational levels.
• Nurtured relationships with key industry partners to expand business horizons.
• Managed risk effectively, ensuring business continuity during challenging periods.
• Drove process improvements through implementation of latest technology platforms.
• Championed change management initiatives, leading to smoother transitions during restructuring phases.
• Motivated team members by providing mentoring and development opportunities.
• Planned daily operations to maximise productivity, monitoring KPIs to promote consistent progress towards targets.
• Assessed, identified and mitigated risk through strategic planning.
• Drove continuous improvement and innovation in collaboration with management team.
• Devised strategic objectives to guide business decision-making and achieve long-term goals.
• Monitored operations to assess and highlight results.
• Worked with board of directors to establish objectives and decisively lead operations.
• Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
• Established budgets based on historical, current and forecasted business data.
• Served as official representative of organisation to public groups or government agencies.
• Fostered a culture of continuous improvement, promoting operational excellence across the organisation.

Like the work I was doing as Acting Operations Manager

• Achieved improved service delivery with thorough staff training and development programmes.
• Maintained a high-performance work environment by focusing on personnel development and motivation strategies.
• Managed daily operations, optimising resources across various departments.
• Navigated complex business challenges with strategic planning and decision-making abilities.
• Facilitated seamless communication between departments, fostering better collaboration and teamwork.
• Fostered a culture of continuous improvement by initiating change management processes.
• Established performance metrics to drive quality improvements and customer satisfaction levels.
• Established key stakeholder relationships to foster partnerships and collaborations.

• Promoted transparency by producing clear and accurate financial reports.
• Implemented cost-saving measures; significant reduction in unnecessary expenditure.
• Oversaw budgeting and forecasting activities to ensure business growth.
• Fostered cross-departmental collaborations for comprehensive fiscal management.
• Guaranteed fiscal integrity through meticulous record keeping and auditing practices.
• Coordinated annual financial planning exercises for strategic decision making.
• Led finance team to compile key insights from detailed financial forecasts, departmental budgets and monthly variance analysis.
• Challenged and supported management team to implement strategic cost control and revenue generation initiatives across business.
• Implemented cost-control measures, optimising expenditure within budgetary constraints.
• Identified areas for improvement and enhancements in financial processes and reporting mechanisms.
• Created analytical framework for identifying and developing financial growth opportunities.
• Delivered regular management reporting and supervised quarterly tax calendar.
• Directed budgeting and forecasting activities to align financial goals with organizational objectives.

• Provided excellent customer service, securing client loyalty.
• Liaised with clients, resulting in strong relationships and repeat business.
• Conducted regular performance reviews for continuous employee development.
• Coordinated with other branches for seamless service delivery.
• Built partnerships with local businesses fostering community relations.
• Implemented new training programmes for improved staff performance.
• Resolved customer complaints swiftly, maintaining company's reputation.
• Identified and resolved operational issues impacting productivity, performance or profitability.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
• Established strong rapport with stakeholders to enhance business credibility.
• Discuss problems with teams and stakeholders, and articulate ideas and solutions in a clear and convincing manner..
• Prioritize tasks and use resources efficiently to address problems in a timely manner.

• Supervise awareness and media teams to ensure smooth project implementation, while enhancing collaboration between departments.
• Preparing and managing budgets for media and awareness campaigns, ensuring optimal use of resources.
• Design and implement integrated awareness plans that are in line with the organization's objectives, thus enhancing awareness of targeted issues.
• Oversaw website updates for enhanced user experience.
• Organised high-profile events, bolstered public relations efforts and increased visibility in the community.
• Fostered positive relationships with press outlets by maintaining regular communication and prompt responses to inquiries.