Hamdan AlShammakhi
Ajman,UAE
Summary
Dynamic and versatile professional with expertise in flexible presenter style, presentation designing, and responding to live feedback. Proven track record in events presenting and event coordination. Demonstrates a positive attitude and excellence in customer services, coupled with strong leadership competence and business development skills. Committed to delivering high-quality presentations and fostering engaging audience interactions.
Adaptable IT professional with strong foundation in troubleshooting and customer service. Proficient in technical problem-solving and communication, ensuring smooth resolution of IT issues. Committed to enhancing system efficiency and user satisfaction.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work history
Guide, IT Specialist
Sharjah Museums Authority
Sharjah, UAE
05.2018 - Current
- Adhered strictly to health and safety guidelines at all times safeguarding guest wellbeing.
- Promoted conservation efforts whilst leading nature hikes.
- Utilised multiple languages in guided tours for international tourists' convenience and comfort.
- Studied new exhibitions thoroughly prior to public opening, guaranteeing factual accuracy in delivery.
- Delivered engaging presentations, sparking interest in local history and culture.
- Trained new guides in company procedures and routes, maintaining consistent quality across the team.
- Conducted private tours, offering personalised engagement with guests.
- Monitored computer networks, ensured continuous uptime.
- Trained non-technical staff members, simplified their interaction with tech tools and devices.
- Troubleshot technical glitches with advanced diagnostic tools.
- Provided technical assistance to staff members, increased productivity levels.
- Ensured smooth day-to-day operations in a fast-paced customer service environment.
- Monitored quality control standards to maintain excellent service provision.
- Coordinated shift schedules to ensure full coverage during peak times.
- Cultivated a supportive work environment, promoting teamwork amongst colleagues.
IT support assistant
Cleanco Cleaning Services Co.
Sharjah, UAE
09.2017 - 03.2018
- Boosted client satisfaction by providing timely remote IT support.
- Oversaw inventory of IT assets, maintaining accurate records.
- Enhanced network security with the installation of updated antivirus software.
- Managed helpdesk queries efficiently, leading to improved customer service ratings.
Education
Bachelor of Science - NETWORKING
Majan College
Muscat/ Oman 09.2011 - 01.2016
High School Diploma - General
Humid bin AbdulAziz School
Ajman/ UAE 09.1999 - 06.2011
Skills
- Flexible presenter style
- Presentation designing
- Response to live feedback
- Radio presenting
- Live event coverage
- Event coordination
- Positive attitude
- Customer services excellence
- Leadership competence
- Business development
Languages
Arabic
Native
English
Fluent
Accomplishments
Employee of the Year
Certification
Tour Guide Licenses
Museum Studies Program
Timeline
Guide, IT Specialist
Sharjah Museums Authority
05.2018 - Current
IT support assistant
Cleanco Cleaning Services Co.
09.2017 - 03.2018
Bachelor of Science - NETWORKING
Majan College
09.2011 - 01.2016
High School Diploma - General
Humid bin AbdulAziz School
09.1999 - 06.2011