Hamdan Habib

Collaborated closely with sales team to assist clients interested in porting their mobile numbers, providing accurate information and addressing inquiries.

• Demonstrated expert knowledge of MNP regulations, processes, and requirements, ensuring compliance and accurate communication with clients.
• Managed end-to-end porting process, coordinating with internal teams and external service providers for seamless transitions.
• Provided technical guidance to clients, ensuring clear understanding of any technical requirements or configurations.
• Resolved porting-related issues promptly, maintaining high level of customer satisfaction and fostering positive client relationships.
• Gathered and documented necessary client information and documentation, ensuring regulatory compliance and accurate record-keeping Coordinated and managed end-to-end MNP process, ensuring accurate and timely porting of mobile numbers between service providers.
• Analyzed MNP data to identify process improvements, minimize errors, and enhance overall customer experience.
• Addressed and resolved external escalations related to porting process, maintaining positive client relations.
• Collaborated with cross-functional teams to optimize MNP operations and ensure compliance with industry regulations.
• Prepared and presented regular reports on MNP performance, highlighting key metrics and insights for decision-making.
• Coordinated high-volume workflow to complete simultaneous high-value and projects.

• Worked as sales promoter in Virgin Mega store for all laptops & Products
• Independently promoted laptops and products to increase awareness and sale.
• Identified interested and qualified customers in order to provide them with additional information.
• Configured laptops for new customers, installed software and attached peripherals.
• Provided technical assistance to troubled customers.
• Works directly with functional areas across marketing, sales, engineering, pricing, and demand/supply in support of new and sustaining offers.
• Entering electronic documents into document management systems, Maintaining physical files and team reports
• Physical work environment is typically indoors in consistent temperature.
• Desire and skill to work with others to influence, and to work through staff to ensure coordinated goals are achieved.
• Communicated complex concepts to clients in clear, concise, and understandable manner.
• Acted as first point of contact for clients to deliver outstanding customer experience.
• Built strong relationships with clients to facilitate open dialogue and effective problem-solving
• Maintained up-to-date knowledge of legislation and policy changes
• Improved existing client relationships to increase total assets.
• Provided expert advice and guidance to clients on personal and professional matters.
• Built and carefully managed loyal, profitable client bases.
• Negotiated with suppliers and lenders to achieve optimal client prices.