Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Hamdan Ul Qurashi

Hamdan Ul Qurashi

Abu Dhabi,United Arab Emirates

Summary

Versatile and detail-oriented professional with cross-functional experience in Customer Service, Human Resources, Inventory Management, and Warehouse Operations. Adept at delivering exceptional customer support, managing end-to-end HR processes, optimizing inventory accuracy, and streamlining warehouse logistics. Proven track record of improving operational efficiency, enhancing customer satisfaction, and supporting business growth through reliable multitasking and process improvements.

Experienced in using tools such as Zohoo, MS Excel, and Warehouse Management Systems (WMS). Strong interpersonal and problem-solving skills, with the ability to collaborate effectively across teams. Committed to maintaining high standards of accuracy, efficiency, and professionalism in every task.

Overview

6
6
years of professional experience
2022
2022
years of post-secondary education

Work history

Accounts, Inventory & Warehouse Officer

Best Home General Trading
Abu Dhabi, UAE
09.2024 - 07.2025
  • Managed daily bookkeeping tasks including journal entries and petty cash management.
  • Handled accounts payable and receivable, processed vendor invoices, and ensured timely payments.
  • Assisted in preparing monthly, quarterly, and annual financial reports.
  • Maintained accurate records using accounting software (e.g. QuickBooks, Zoho Books).
  • Supported audits by providing documentation and assisting with financial data reviews.
  • Supervised loading and unloading of goods to minimize damage during transit.
  • Supervised daily warehouse activities including receiving, storing, picking, and dispatching goods.
  • Ensured accurate documentation of delivery notes, GRNs (Goods Received Notes), and inventory logs.
  • Organized warehouse layout to improve space utilization and workflow efficiency.
  • Trained and supervised a team of warehouse staff.
  • Used inventory management systems (e.g. Zoho Inventory) for real-time tracking and reporting.
  • Conducted regular cycle counts and reconciliations between system and physical stock.
  • Managed inward and outward stock movement with proper documentation.
  • Monitored and maintained accurate stock levels, reducing stock discrepancies.

Administrative Assistant /HR

Frangoz Chain of Restaurant's
Sialkot, Pakistan
02.2021 - 05.2024
  • Protected company assets, ensuring secure returning of employee equipment during off-boarding process.
  • Ensured team alignment by assisting with HR policy and procedure development.
  • Automated payroll and HR reporting using Software.
  • Trained new hires in Breathe HR use, improving department efficiencies.
  • Created professional templates for offer letters and employment contracts.
  • Processed payroll for 600 + employees working with accounting team.
  • Oversaw recruitment process and on boarded new staff of 6 Branches.
  • Maintained office files in both electronic and hard copies.
  • Answered inquiries concerning standardized policies, procedures and regulations.
  • Improved current filing system by moving to cloud-based storage solution.
  • Managed clerical needs of employees, including administrative support, file management and stationery supplies.
  • Scheduled and confirmed appointments for entire management team.
  • Assisted with invoicing and payroll to help facilitate efficient workflow.
  • Compiled and analyzed data using Microsoft Excel and Access.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Managed day-to-day admin, including file organization, spreadsheet development and report writing.
  • Improved office efficiency by managing client correspondence, record tracking and data communications.


Customer Service Representative

Al Fatah Shopping Mall
Sialkot, Pakistan
09.2019 - 01.2021
  • Delivered exceptional customer support to customers daily through phone, email, and live chat.
  • Resolved customer complaints efficiently, achieving a satisfaction rate.
  • Maintained detailed records of customer interactions using CRM software.
  • Assisted in onboarding and training new customer service agents.
  • Collaborated with internal teams to improve service processes, reducing average handling time.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Provided top-notch support for increased customer satisfaction.

Education

Bachelors - Business Administration

Virtual University of Pakistan

Intermediate - undefined

Gujranwala Board of Education

Skills

  • Employee relations
  • Teamwork and Collaboration
  • Project management
  • Communication skills
  • Microsoft Office
  • Customer services
  • Salary and benefits benchmarking
  • Payroll review
  • Payroll control
  • Recruitment
  • Operations management
  • Supply chain understanding
  • Reporting and documentation
  • Business administration
  • Documentation control
  • Data entry
  • Filing experience
  • Payroll operations
  • Stock-flow management
  • Inventory management
  • Computerized stock control
  • Administrative writing and reporting
  • Accounts receivable and payable

Languages

Urdu
Native
English
Fluent

Timeline

Accounts, Inventory & Warehouse Officer

Best Home General Trading
09.2024 - 07.2025

Administrative Assistant /HR

Frangoz Chain of Restaurant's
02.2021 - 05.2024

Customer Service Representative

Al Fatah Shopping Mall
09.2019 - 01.2021

Intermediate - undefined

Gujranwala Board of Education

Bachelors - Business Administration

Virtual University of Pakistan

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Hamdan Ul Qurashi