Hamdeh Buhumaid
Organisation Development & Manpower Planning
Dubai
Summary
A strategic HR & Organizational Design Senior Level professional with a portfolio of experience in delivering value through transformative organizational development projects. Working with a broad skill set including strategic change management operational design, labour cost budgeting and process optimization working at C-Suite Level across multiple commercial, operational and support functions. Provides clear strategic leadership and direction to teams and functions across the full scope of business needs, enabling excellence in functions and streamlined operations.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
7
7
Certifications
Work History
Director Eitc Manpower
Emirates Integrated Telecommunications Company (du)
Dubai
11.2021 - Current
- Manpower Team Management: Manage direct reports and overseeing all eitc manpower related responsibilities as head of function.
- Operating Model Design & Review: Led operating model discussions, structure design / restructure and implementation for eitc while liaising with CxOs & senior management to support business requirements and goals. Worked with external consultants (Arthur D. Little) & CxO of new Division on operating model, sizing & labour cost budget in preparation of possible mergers / carve out.
- Labour cost budget target setting, budgeting & forecasting: Led annual labour cost planning & target setting for eitc (AED 1.0+ Bn) with team to ensure appropriate allocation in driving business objectives while maintaining overall company Labour Cost while achieving target of 10% reduction.
- Manpower Modelling: Developed & applied quantitative models based on industrial engineering and operations research principles; resulting in appropriate resource allocation and sizing to ensure functions meet their deliverables while maintaining appropriate operational efficiency
- Labour Cost Benchmarking: Drive Labour Cost Benchmarking as SME for Manpower Planning function with external consultants (Kearney) to assess company's current manpower spend and drive additional efficiencies as result of benchmarking.
- Job Architecture Design & Job Evaluations: Designed & managed the job families project across eitc entities in collaboration with HR department heads which included the: identification of job families criteria, sourcing models proposals & the evaluation of existing jobs in-line with new methodology & providing guidance to business units on the optimal sourcing models that match their requirements.
Director Total Rewards & Policy
Emirates Integrated Telecommunications Company (du)
Dubai
05.2019 - 11.2020
- Job Evaluations: Completed 800+ Job evaluations within eitc re-evaluation project & performed ad-hoc job evaluations using KornFerry JE methodology when required and maintained the Job Description repository and JE database.
- Job Descriptions: Reviewed, developed and approved eitc Job Descriptions in line with operating model. Maintained Job Description repository & refined JD guidelines and templates.
- Human Resource Policy Management: Re-designed and maintained the updated HR Employee Policy Handbook, Internal HR Policy Manual & Procedures. Reviewed existing policies and developed new policies in line with UAE labour law and internal Company guidelines and policies. Liaised with internal and external Audit entities relating to HR Policies.
- Orgainsation Operating Model & Re-structure Project: Managed Org design streams as part of management team (working with BCG), developed Operating Model DACIEs and led restructure exercise on one of the support divisions.
Director Organisation Capabilities & Performance Management
Emirates Integrated Telecommunications Company (du)
Dubai
03.2018 - 05.2019
- Operating Model Design & Review: Led operating model discussions, structure design / restructure and implementation while liaising with C-suite level & senior management to support business requirements and goals
- Labour cost budget target setting, budgeting & forecasting: Annual labour cost planning for respective departments to ensure appropriate allocation in driving business objectives while maintaining overall company Labour Cost.
- Manpower Modelling: Developed & applied quantitative models based on industrial engineering and operations research principles; resulting in appropriate resource allocation and sizing to ensure functions meet their deliverables while maintaining appropriate operational efficiency
- Process Design & Re-Engineering: Identified areas of potential operational improvement through process reviews and data analysis to increase efficiency of the available resources/reduce the operating cost identified process/function.
Identified process inefficiency and conducted root causes analysis to recommend best solutions for improved efficiency
Manager Manpower Planning & Efficiency Improvement
Emirates Integrated Telecommunications Company (du)
Dubai
01.2015 - 03.2018
- Operating Model Design & Review: Led operating model discussions, structure design / restructure and implementation while liaising with C-level suite & senior management to support business requirements and goals with cost savings and internal efficiencies. Worked with external consultants in manpower related projects (operating model re-design & Benchmarking)
- Labour cost budget target setting, budgeting & forecasting: Annual labour cost planning for respective departments to ensure appropriate allocation in driving business objectives while maintaining overall company Labour Cost
- Manpower Modelling: Developed & applied quantitative models based on industrial engineering and operations research principles; resulting in appropriate resource allocation and sizing to ensure functions meet their deliverables while maintaining appropriate operational efficiency
- Process Design & Re-Engineering: Identified areas of potential operational improvement through process reviews, data analysis and root cause analysis to increase efficiency of the available resources/reduce the operating cost identified process/function. Identified process inefficiency and conducted root causes analysis to recommend best solutions which led to efficiencies
- Lean Six Sigma (Greenbelt) Project: led efficiency project which achieved reduction in lead-time from Sales order to Activation process.
- Job Descriptions Development: Developed, revised & signed off 80 Job Descriptions for assigned department in line with approved Operating Model, Process & Policy guidelines.
- Labour cost and Process Efficiency Improvement projects: Worked with external consultants (e.g. ADL / ATKearney) on company wide manpower & process initiatives.
Manager Process Excellence & TQM
Emirates Integrated Telecommunications Company (du)
Dubai
01.2014 - 01.2015
- Process Design & Development: Lead & developed the definition, documentation, measurement, analysis, improvement and control of business processes liaising with internal stakeholders.
- Process KPIs & Performance Maturity Targets: Assessed and improved the maturity of business critical processes using internally developed process maturity assessment of the specific verticals and aligned them with company objectives based on Balanced Score Card.
- Process Re-Engineering & Improvement Projects: Led Re-engineering projects of function specific and supported in cross-functional process re-engineering projects which led to reduction in lead-times, efficiencies and re-allocation of manpower efforts.
- Suggestion/innovation Scheme: Management of Innovation system that captures & manages employee's suggestions and initiatives. Applied assessment methodology for ranking and liaised with internal stakeholders on implementation of approved efficiency driven suggestions.
Specialist Process Excellence & TQM
Emirates Integrated Telecommunications Company (du)
Dubai
08.2011 - 01.2014
- Process Design & Development: Lead & developed the definition, documentation, measurement, analysis, improvement and control of business processes liaising with internal stakeholders.
- Process Improvement workshops and trainings: Led BPM improvement workshops for eitc employees based on Business Process Managements methodologies and
- Suggestion/innovation Scheme: Management of Innovation system that captures & manages employee's suggestions and initiatives. Applied assessment methodology for ranking and liaised with internal stakeholders on implementation of approved efficiency driven suggestions.
- Dubai Human Development Awards project: Led, liaised and completed data collection, award submission and evaluation process
- Process Awareness Workshops: Facilitated 50 workshops to 700 employees as central process team
Education
M.Sc. - Engineering Management
University of Wollongong in Dubai
Dubai 08.2013 - 08.2015
Bachelor of Science - Industrial Engineering & Management
University of Sharjah
Sharjah - UAE 09.2006 - 07.2011
Skills
Operating Model Design
Accomplishments
- Under Patronage of Ministry of Human Resources & Emiratisation May 2018 - May 2021
- The UAE Human Resources Awards in Federal Government – Assessor: Cycle 2015, 2016, 2019.
- The Dubai Human Development Award - Department of Economic Development - Cycle 2013, 2014, 2016 – Senior/Assessor
Private Sector Youth Council Member:
Assessor Volunteering:
Certification
Harvard Leadership Accelerators Program - EITC
Timeline
Director Eitc Manpower
Emirates Integrated Telecommunications Company (du)
11.2021 - Current
Harvard Leadership Accelerators Program - EITC
02-2021
Job Analysis Training (Korn Ferry)
06-2020
Korn Ferry Hay Job Evaluation Training Program
04-2020
UAE Government Leaders Program (PMO) - Future Leaders
12-2019
Director Total Rewards & Policy
Emirates Integrated Telecommunications Company (du)
05.2019 - 11.2020
UAE Government Leaders Program (PMO) - Youth Leaders
12-2018
Director Organisation Capabilities & Performance Management
Emirates Integrated Telecommunications Company (du)
03.2018 - 05.2019
Lean Six Sigma Green Belt Training
08-2015
ILM Leadership Development Program Level 3
05-2015
Manager Manpower Planning & Efficiency Improvement
Emirates Integrated Telecommunications Company (du)
01.2015 - 03.2018
Manager Process Excellence & TQM
Emirates Integrated Telecommunications Company (du)
01.2014 - 01.2015
M.Sc. - Engineering Management
University of Wollongong in Dubai
08.2013 - 08.2015
Specialist Process Excellence & TQM
Emirates Integrated Telecommunications Company (du)
08.2011 - 01.2014
Bachelor of Science - Industrial Engineering & Management
University of Sharjah
09.2006 - 07.2011
Similar Profiles
Johansel SensanoJohansel Sensano
Health Benefit Representative at Emirates Integrated Telecommunications Company (du)Health Benefit Representative at Emirates Integrated Telecommunications Company (du)
USMAN ZAFAR SIPRAUSMAN ZAFAR SIPRA
Account Manager - B2B Business Development at Emirates Integrated Telecommunications Company- DU TelecomAccount Manager - B2B Business Development at Emirates Integrated Telecommunications Company- DU Telecom
Clarie EsguerraClarie Esguerra
Retail Sales Executive Consumer Fixed, Enterprise Mobile, Government & Large Enterprise at Emirates Integrated Telecommunications Company (DU Telecom)Retail Sales Executive Consumer Fixed, Enterprise Mobile, Government & Large Enterprise at Emirates Integrated Telecommunications Company (DU Telecom)