Hamdi El Shimi

• Conducted one-on-one and group counseling sessions to provide academic and career-related guidance to students.
• Assessed students' interests, skills, and abilities to help them make informed decisions about their academic and career paths.
• Established and maintained strong relationships with employers, alumni, and community members to create job and internship opportunities for students.
• Coordinated and hosted career fairs, networking events, and other job search-related events to connect students with potential employers.
• Assisted students with crafting effective resumes and cover letters, improving their interviewing skills, and developing successful job search strategies.
• Conducted in-depth research and analyzed labor market trends to provide up-to-date and relevant career information to students.
• Maintained accurate and comprehensive records of student interactions and progress, and generated reports to improve program effectiveness.
• Provided crisis intervention and referral services to students in need of additional support.

• Manage escalation of customer issues and complaints, ensuring timely resolution and customer satisfaction.
• Conduct NPS & C-SAT annual surveys and provide detailed analysis to executive management to inform decision-making and improve customer experience.
• Set and monitor KPI goals and targets for sales representatives and provide feedback and coaching to improve performance and meet revenue targets.
• Ensure compliance with SLAs and corporate standards, including baseline plans/agreements, and present monthly sales performance reports to executive management. Additionally, oversee employee performance, corrective action, and talent recruitment and retention.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  Monitored workflow to improve employee time management and increase productivity.
• Achieved results by working with staff to meet established targets.
  Boosted team performance by developing customer service training materials and conducting service training.

⦁ Conduct sales promotions of properties by employing cold calls, lead management, prospecting, and networking to maximize sales.
⦁ Establish strategic partnerships with key industry stakeholders and organizations to expand the client base and drive sales.
⦁ Keep clients informed of market trends, legal requirements, and pricing changes to enhance customer service and satisfaction.
⦁ Accompany potential buyers during property visits and provide assistance during the inspection process.
⦁ Negotiate and finalize sales agreements by agreeing on terms and conditions.
⦁ Prepare all required documentation, including contracts, leases, deeds, and closing statements.
⦁ Achievements: Successfully exceeded YTD sales target by 10%, which led to an increase in the customer base and repeat business. Resolved complex customer issues effectively to boost satisfaction levels and maintain relationships.

• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Prepared sales presentations for clients showing success and credibility of products.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

• Coached team members regarding call strategy to effectively reach targets and foster customer retention.
• Provided knowledge and resources to prepare each team member for success and top performance.
• Communicated frequently and openly to motivate team members and drive goal achievement.
• Oversaw call-monitoring, coaching, performance and corrective action for all team members.
• Participated in brainstorming sessions, providing feedback and executing new tactics to improve campaign and agent performance.
• Generated reports detailing metrics such as call times and satisfaction ratings.
• Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.