Swimming
Hi, I’m
Hamid Ali
Dubai Airport Al Majlis/VIP Customer Service Agent
Umm Suqeim 1 Dubai
Summary
MOTIVATED EXECUTIVE WITH AN EXCELLENT AND SUCCESSFUL TRACK
RECORD IN AIRPORT OPERATIONS, WORLD CLASS CUSTOMER SERVICE
AND SALES.
Overview
5
years of professional experience
2
Certifications
3
Languages
Work History
SercoDubai UAE
Senior Airport Services Agent
07.2021 - Current
Job overview
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Maintained detailed records of flight-related information, ensuring accurate communication between all relevant parties.
- Conducted safety briefings for passengers, maintaining compliance with regulatory requirements.
- Resolved customer complaints professionally, leading to increased customer loyalty and repeat business.
- Trained new airport services agents, fostering a supportive team environment and enhancing overall performance.
Travelex Dubai
Sales Agent
02.2019 - 04.2021
Job overview
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Trained and mentored new sales representatives.
- Set and achieved company defined sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Muslim University of Science And Commerce Multan Pakistan
Bachelors Of Information Technology from IT
05.2018
Skills
Transportation information
Travel bookings
Friendly service mentality
Till counting
Excellent Communication
Teamwork and Collaboration
Telephone reservations
Certification
Airport VIP/Al Majlis Guest Experience certificate
Interests
Gaming
Timeline
Basic life Support level 2 Medical certificate
10-2023
Airport VIP/Al Majlis Guest Experience certificate
05-2023
Senior Airport Services Agent
Serco
07.2021 - Current
Sales Agent
Travelex
02.2019 - 04.2021
Muslim University of Science And Commerce
Bachelors Of Information Technology from IT