HAMID RAZA KHAN
Customer Service Specialist
Dubai
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
BACK OFFICE FZ LLC
2023.06 - Current
- Managed high call volumes while maintaining professionalism and accuracy in communications.
- Participated in ongoing professional development initiatives to stay current on industry trends and best practices relevant to the Bank Customer Service Specialist role.
- Collaborated with team members to achieve branch sales targets consistently.
- Implemented innovative solutions to address common customer complaints, enhancing overall satisfaction rates.
- Delivered timely responses to email inquiries from clients while managing other daily responsibilities effectively.
- Educated customers on available products and services, promoting cross-selling opportunities for the bank.
- Identified potential fraudulent activities, protecting bank assets and customer accounts from loss.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
Sales Consultant
KARINI BYD
2021.02 - 2023.03
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Followed up with existing customers to provide additional support and address concerns.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
Education
Bacholer's of Commerce - Commerce
Calcutta University
Kolkata, India 2001.04 -
Skills
Complaint resolution
Customer Relations
Excellent written and oral communication
Customer Relationship Management
CRM Software
Telephone Etiquette
Critical Thinking
Computer Proficiency
Sales expertise
Escalation management
Call Center Operations
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Certification
Automobile engineering diploma
Disclaimer
The information contained in this CV is accurate to the best of my knowledge as of the date of submission. While I strive to ensure that all details are correct, there may be updates or changes that are not reflected here. This CV is provided for informational purposes only and does not constitute a guarantee of employment or specific terms.
Hamid Raza Khan
Timeline
Customer Service Specialist
BACK OFFICE FZ LLC
2023.06 - Current
Automobile engineering diploma
2022-07
Sales Consultant
KARINI BYD
2021.02 - 2023.03
Bacholer's of Commerce - Commerce
Calcutta University
2001.04 -
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