HAMIS KAMBONA
Kuwait City
Summary
Professional with strong experience in managing restaurant operations, ensuring high standards and exceptional results. Proven ability to lead teams, adapt to changing needs, and optimize both front and back-of-house efficiency. Expertise in customer service, staff training, and inventory management. Known for fostering collaboration and consistently achieving goals.
Overview
14
14
years of professional experience
Work History
ASSISTANT RESTAURANT MANAGER
FOUR SEASONS HOTEL
01.2023 - Current
- Company Overview: FORBES FIVE STAR HOTEL
- Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control and required restructuring labor standards
- Revamped the Sintoho restaurant into a modern lifestyle Asian cuisine dinning concept to meet the expectations of our clients
- Presenting the divisional forecast & identifying the market trends
- Driving the guest experience at the hotel & maintaining the highest Guest Experience Satisfaction within the region
- Working closely with the sales and marketing team and guests to create a pool of return business to the property and have cordial business relationship
- Provide appraisal and annual reviews to monitor and improve staff performance
- Supervise overall Italian Restaurant operations including staffing and training
- Maintain high levels of customer service and guest satisfaction by addressing their inquiries promptly
- FORBES FIVE STAR HOTEL
ASSISTANT RESTAURANT MANAGER
CONSTANCE EPHELIA RESORT
07.2022 - 12.2022
- Company Overview: MAHE SEYCHELLES
- Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
- Conduct regular training sessions with the assigned team in line with the departmental SOP’s
- Evaluate the performance of the assigned team and initiate internal development and promotion
- Establish and update the outlet’s database of regular guests
- Ensure the highest possible standards of cleanliness and maintenance
- MAHE SEYCHELLES
LODGE MANAGER (Contract)
LEMALA MPINGO RIDGE LODGE
01.2022 - 06.2022
- Company Overview: TANZANIA
- To generate money
- Annual Budget and Business Plan must be developed
- Install a strong marketing profile including active approaches to tourism industry to boost visitor numbers
- Conduct operational meetings to ensure effective coordination and corporation between departments
- Monitor expenses and income through annual budget as per the guidelines
- Manage the lodge on a day-to-day basis and ensure that tasks are implemented on time and according to the budget and required scope and quality
- Ensure quality standards for infrastructure and technical maintenance of the lodge are in pristine condition
- Ensure all lodge policies and laws of the country are monitored and enforced
- Manage the business, using the following skills: Planning, organizing, implementing, monitoring, evaluation, and reporting
- TANZANIA
ASSISTANT OUTLET MANAGER
SI
01.2018 - 09.2019
- In charge of the main dining room and the Deli Outlet
- Manage a team of 22 people, by training, evaluating, leading, motivating, coaching, and counselling
- Plan, organize, control, and direct the work of the employees in the Resort’s main outlet
- Ensure the team offered excellent guest recognition and guest’s complaints were handled professionally and in a timely manner
- Work closely with the Director of Food and Beverage, Head Chef and Restaurant Chef to design effective food menus, beverage menus and wine lists, while ensuring excellent product quality
- Work with the operations team to ensure we offered the highest quality of all food & beverage items, ingredients, and preparation methods
- Share expertise knowledge of wines and spirits in an elegantly appointed environment that are dedicated to attentive and distinctive service
- Conduct operational meetings to ensure effective coordination and corporation between departments
ASSISTANT OUTLET MANAGER
FOUR SEASONS RESORT SEYCHELLES at DESROCHES ISLAND
01.2018 - 09.2019
- In charge of the main dining room and the Deli Outlet
- Manage a team of 22 people, by training, evaluating, leading, motivating, coaching, and counselling
- Plan, organize, control, and direct the work of the employees in the Resort’s main outlet
- Ensure the team offered excellent guest recognition and guest’s complaints were handled professionally and in a timely manner
- Work closely with the Director of Food and Beverage, Head Chef and Restaurant Chef to design effective food menus, beverage menus and wine lists, while ensuring excellent product quality
- Work with the operations team to ensure we offered the highest quality of all food & beverage items, ingredients, and preparation methods
- Share expertise knowledge of wines and spirits in an elegantly appointed environment that are dedicated to attentive and distinctive service
- Conduct operational meetings to ensure effective coordination and corporation between departments
ASSISTANT FOOD AND BEVERAGE MANAGER
FOUR SEASONS SAFARI LODGE
04.2013 - 01.2018
- Company Overview: SERENGETI, TANZANIA
- Ensure that established cultural and core standards are practiced
- Strategic planning for all outlet recruitment, training, evaluation, motivation and coaching of a large team
- Ensure excellent guest recognition and that all guest’s feedback is handled in a professional and efficient manner
- Work closely with Assistant Director of F&B, Executive Chef and Sou Chefs to design an effective menu, beverage menu and wine list while ensuring excellent product quality
- Reporting all maintenance related issues to engineering team
- SERENGETI, TANZANIA
FOOD AND BEVERAGE SERVER
THE RESIDENCE ZANZIBAR
04.2011 - 03.2013
- Welcoming guests upon their arrival and assisting them with their seating arrangements
- Assisting managers and organizers with planning the layout and logistics of events
- Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff
- Monitoring the inventory of supplies, equipment, and furniture
- Tending to guests' requests, questions, and feedback
Education
No Degree - FIVE STARS FORBES
FOUR SEASONS KUWAIT
KUWAIT11-2023
Climb Management Programme -
Safi Hospitality, Singita
01.2019
Certification - Hotel Management in Food and Beverage Service
The East African Utalii College of Zanzibar
01.2010
Certificate - Micro-Computer
University of Computing Center Dar Es Salaam
01.2008
Skills
- Micros POS
- EMC
- Avero
- Birchstreet
- Delphi Program
- Opera Front Office PMS
- Driving License
- Staff training and development
- Employee scheduling
- Food safety compliance
- Shift management
- Wine and beverage service
Accomplishments
- Collaborated with team of 8 in the development of revamping Sintoho restaurant into a modern lifestyle dinning concept.
Skillsandlanguages
Proficiency in Micros POS, EMC, Avero, Birchstreet, Delphi Program – Advanced, Opera Front Office PMS, Driving License, English, Swahili, French [Basic], Italian [Basic]
Languages
English
Advanced (C1)
Italian
Beginner (A1)
French
Beginner (A1)
Arabic
Beginner (A1)
Swahili
Bilingual or Proficient (C2)
Timeline
ASSISTANT RESTAURANT MANAGER
FOUR SEASONS HOTEL
01.2023 - Current
ASSISTANT RESTAURANT MANAGER
CONSTANCE EPHELIA RESORT
07.2022 - 12.2022
LODGE MANAGER (Contract)
LEMALA MPINGO RIDGE LODGE
01.2022 - 06.2022
ASSISTANT OUTLET MANAGER
SI
01.2018 - 09.2019
ASSISTANT OUTLET MANAGER
FOUR SEASONS RESORT SEYCHELLES at DESROCHES ISLAND
01.2018 - 09.2019
ASSISTANT FOOD AND BEVERAGE MANAGER
FOUR SEASONS SAFARI LODGE
04.2013 - 01.2018
FOOD AND BEVERAGE SERVER
THE RESIDENCE ZANZIBAR
04.2011 - 03.2013
Climb Management Programme -
Safi Hospitality, Singita
Certification - Hotel Management in Food and Beverage Service
The East African Utalii College of Zanzibar
Certificate - Micro-Computer
University of Computing Center Dar Es Salaam
No Degree - FIVE STARS FORBES
FOUR SEASONS KUWAIT
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