Hammad Bin Saad

Sales Operations and Team Leading Responsibilities

• Handling the organizational activities as discussed with Operations Head, on daily, weekly and monthly basis.
• Communicate with the higher management to prepare a strategy for operations to run efficiently
• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
• Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
• Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
• Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
• Coordinated with other departments to provide smooth execution of sales initiatives.
• Assisted sales team members in developing customer relationships, and building customer loyalty.
• Built strong relationships with customers through positive attitude and attentive response.
• Trained and coached sales team members on best practices for customer service and sales techniques.
• Maintained up-to-date knowledge of products and services offered to customers.
• Monitored daily sales performance and provided feedback to each team member.
• Built strong relationships with clients by following up on previous purchases and suggesting new products.
• Facilitated regular team meetings to discuss challenges, successes and strategies.
• Developed and implemented strategies to increase sales and improve customer service.
• Creating monthly enrolment reports and keeping track of the various sources of sales
• Creating presentations on Monthly report for the Operations Head for board of directors meeting.
• Managing University schedules and classes
• Attending Events and representing the University and its programs, represented at GETEX.
• Discussing and making strategies for digital marketing.
• Handling 2 different teams with different product lines of university courses and short-term certification courses.
• Office Management Responsibilities:
• Handling the Dubai Branch Management.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Created, maintained and updated filing systems for paper and electronic documents.
• Controlled finances to lower costs and keep business operating within budget.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Analyze the applications of prospective students based on standard admission policies
• Interview students to understand their objectives and background
• Follow-up with students for any enquiries through direct meetings, live chat, phone calls and emails
• Advice students about the programs offered, admission procedure, eligibility and costs involved
• Provide assistance to the students to complete the enrolment forms
• Inform students about the courses offered and the tuition fees
• Coordinated and supervised academic advising activities.
• Provide support to prepare admission related presentations
• Develop innovative communication strategies, recruitment strategies and enrolment plan in coordination with senior management to attract and enroll more students.
• Met with prospects and guardians to answer questions, discuss academics and provide tours.
• Followed up immediately when prospects reached out to quickly resolve concerns.

• Handling the student admissions for the Branch
• Counselling Students, explaining the programs and fee structure
• Maintaining relationships with the parents
• Promptly corresponded with applicants and coordinated and conducted interview.
• Maintaining Admission files
• Providing student feedbacks on monthly basis
• Keeping track of the fee instalments and update accordingly in the files.
• Managed time efficiently in order to complete all tasks within deadlines.

• Responsible for attracting new clients and developing new relationships to support future business
• Researched, reviewed, and arranged meetings with the prospect companies to attain business from new clients
• Build strong rapport with clients and stakeholders over the phone and in person
• Understanding client needs and offering solutions and support, answering their questions and responding to client requests for proposals
• Participated in daily production meetings to discuss any potential issues that might disrupt at any time.
• Collaborated with sales and marketing departments to support client acquisition.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Identified business development challenges and customer concerns for proactive resolution.
• Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
• Negotiated client contracts and agreements to cultivate profitable business transactions.
• Attended monthly sales meetings and quarterly sales trainings.
• Met existing customers to review current services and expand sales opportunities.

• Responsible to achieve the monthly target by reaching maximum prospects and converting them into sales
• Look into various areas to search for leads
• Cold calls to a minimum of 200 prospects per day
• Achieved monthly targets on regular basis by maximizing sales
• Sold 36 real estate properties in my 2-year job averaging to 1.5 sales per month with a minimum revenue of 1Lac to the company per month
• Connect with different bankers to check the loan eligibility of clients and track their disbursals as and when required
• Give after sales services to the clients, and maintain relations for further sales or prospect

• Responsible to counsel students through inbound or outbound calls to guide them to the best possible course as per their profile
• Receive inbound or make outbound calls to generate leads
• Guide students for the right program
• Make most possible sales and achieve monthly target.

• Responsible to sell short term professional courses from IIM to Sr
• Executives
• Take calls to generate leads
• Take time to time follow-up and maintain lead data
• Sell the best suitable program as per the candidate's profile
• Give daily and weekly reports to team leader.