Summary
Overview
Work History
Education
Skills
sections.external_links.name
Languages
Custom
Personal Information
Affiliations
Accomplishments
Certification
Timeline
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HAMZA ABDUSSAMEE

Dubai,United Arab Emirates

Summary

Dedicated professional with expertise in customer service, administration, and logistics planning. Proficient in problem resolution and customer complaint resolution, leveraging skills in relationship development and supervision to enhance team performance. Demonstrates strong time management and multi-task management abilities, with a proven track record in briefing and reporting. Adept at using Sprinklr, ILS, MS Word, and Excel to streamline operations. Quick learner committed to continuous improvement and effective team representation.

Overview

7
7
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification

Work History

E-Commerce Administrator

ALSHAYA GROUP
Dubai, United Arab Emirates
11.2019 - 05.2025
  • Effectively managing e-commerce customer complaints for last 1.5 years.
  • Proficient in e-commerce system administration and proven my skills.
  • Exceeded hourly targets through efficient floor management.
  • Publishing Daily reports, managing staff's weekly plans and attendance.
  • Demonstrated expertise in stock control and inventory management.
  • Expert in all kinds of E-commerce issues and investigations.
  • Recognized by management for outstanding performance in all job areas such as behaviors, brand/function knowledge and Job skills.
  • Resolving daily base staff problems and resolving them with best of my skills.
  • Representing department in LEG to raise issues, ideas and solutions to the higher-level management.
  • Coordinated logistics to ensure timely delivery of goods.
  • Boosted customer satisfaction with prompt and accurate order processing.
  • Standardized job tasks and trained junior team members on best practices and standards for optimum systems operations.

Warehouse Coordinator

BIZMASTER TRADING COMPANY PVT. LTD.
01.2018 - 08.2019
  • Received honor on performance evaluations for outstanding service in preforming duties, actively volunteering and proficiency in Line In charge and Inventory In charge.

Education

SSC - Science

BISE, Mirpur Azad Jammu and Kashmir
Mirpur, AJK
/2009 - 01.2011

HSSC - Computer Science

BISE, Mirpur Azad Jammu and Kashmir
Mirpur, AJK

B.Sc. - Double Mathematics & Physics

AJK UNIVERSITY
Muzaffarabad, AJK

Skills

  • Sprinklr and ILS
  • PROBLEM RESOLUTION
  • Logistics planning
  • CUSTOMER COMPLAINT RESOLUTION
  • ADMINISTRATION
  • CUSTOMER SERVICE
  • TIME MANAGEMENT
  • BRIEFING AND REPORTING
  • RELATIONSHIP DEVELOPMENT
  • QUICK LEARNER
  • SUPERVISION
  • TEAM REPRESENTATIVE
  • MULTI-TASK MANAGEMENT
  • MS WORD
  • EXCEL

Languages

English
Proficient (C2)
Hindi
Proficient (C2)
Urdu
Proficient (C2)
Punjabi
Proficient (C2)

Custom

  • Cricket
  • Exploring Internet
  • Exploring Social Media

Personal Information

  • Date of birth: 05/29/95
  • Nationality: Pakistani
  • Marital status: Married
  • Visa status: Approved

Affiliations

  • Cricket
  • Exploring internet

Accomplishments

    Cricket Tournament Winner AJK University Muzaffarabad/Dec 2015

    Cricket Tournament Runner Up Alshaya Group/Dubai/OCT 2023

Certification

Data protection Alshaya/ Jan 2024

Timeline

E-Commerce Administrator

ALSHAYA GROUP
11.2019 - 05.2025

Warehouse Coordinator

BIZMASTER TRADING COMPANY PVT. LTD.
01.2018 - 08.2019

HSSC - Computer Science

BISE, Mirpur Azad Jammu and Kashmir

B.Sc. - Double Mathematics & Physics

AJK UNIVERSITY

SSC - Science

BISE, Mirpur Azad Jammu and Kashmir
/2009 - 01.2011

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HAMZA ABDUSSAMEE