Hamza Aftab

JOB SUMMERY

This role is responsible for acquiring and onboarding individual and business customers, promoting Whizmo’s mobile money services, and driving transaction growth. It ensures smooth cash-in and cash-out operations, supports merchants and customers with operational issues, maintains high service and compliance standards, and provides coaching and guidance to the team to achieve performance targets and customer satisfaction.

JOB DESCRIPTION

• Customer Acquisition & Engagement
• Transaction Management
• Customer Service Excellence
• Team Management, Training & Collaboration
• Performance

• Engaged with potential customers to identify needs and advocate for Whizmo’s mobile money services.
• Conducted product demonstrations highlighting features and benefits.
• Established and nurtured relationships with existing and prospective clients in assigned sales area.
• Identified new sales opportunities aligned with territory acquisition plans.
• Collaborated with Lead-Territory Sales to follow up on leads and facilitate deal closures.
• Explored new merchant segments for potential business growth.
• Coordinated with sales operations to ensure smooth activation of new merchants.
• Delivered comprehensive training on Whizmo’s application to business customers.

• Develop and implement strategic sales plans to achieve corporate sales targets and expand the customer base in the UAE.
• Identify business opportunities and prospects within assigned territory, focusing on telecom solutions and services through cold calling, hunting in the market and leads conversion.
• Build and maintain strong relationships with key decisionmakers and stakeholders in corporate companies.
• Collaborate closely with internal teams, including technical support and solution architects, to ensure seamless service delivery and customer satisfaction.
• Conduct product presentations and negotiations to close sales and secure long-term contracts.

• Respond promptly to any issues that directly affect sales.
• Hire, onboard and train new team members in the sales team.
• Directly oversee the growth of assigned markets and clients.
• Represent the company at industry events, meetings and conferences.
• Track and analyse sales data to identify trends and opportunities for growth.
• Achieve monthly sales targets with demonstrable key performance indicators (KPIs).
• Present monthly and quarterly sales reports to senior board members and investors.

• Led team to drive efficient service and cohesive teamwork.
• Managed daily ops, resolved issues, ensured client satisfaction.
• Built long-term relationships with key clients, negotiated contracts.
• Collaborated to promote Ufone services, drove business growth.

• Boosted client relations, ensuring satisfaction & issue resolution.
• Streamlined admin tasks: billing, invoicing, contracts for efficiency.
• Optimized network, collaborating with teams for swift problem resolution.
• Drove sales campaigns, attracting new clients & expanding market reach.