Hamza Ahmed Mohamed
Abu Dhabi
Summary
Professional personality with a strong sense of dedication, motivation and responsibility towards the company that will give me an opportunity for professional growth. Having strong Arabic and English communication skills. Has the ability to understand clients, objectives, industry and requirements. Well experienced in using the web and social media. Committed to providing organisations with positive interaction and experience and expressive ideas to improve processes and procedures, to maintain reputation, loyalty and establish credibility.
Overview
4
4
years of professional experience
Work History
IT Officer
IDB
Dubai
2024.07 - Current
- Diagnosing and troubleshooting software and hardware problems.
- Monitor system performance and troubleshoot potential issues.
- Execute regular system updates, antivirus scans (Bitdefender) and asset management tools.
- Assisted in installation of operating systems, software applications, and updates to ensure operational readiness.
- Set up new workstations, including computers, printers, and telecommunication equipment.
- Configure user accounts and permissions in accordance with company security policies.
- Monitor network performance using diagnostic tools to ensure connectivity and security.
- Directed unresolved complex issues to senior IT personnel.
- Respond to and resolve user inquiries via phone, email, or in-person.
- Provide friendly and effective support to all users, ensuring their concerns are addressed promptly.
- Provided ongoing support and training on new tools and technologies, including ManageEngine ticketing system, to enhance user capabilities.
- Conduct one-on-one or group training sessions to enhance user proficiency.
- Collaborate with other departments to understand their IT needs and provide tailored support.
- Document maintenance procedures on email and ensure compliance with company standards and approval policies.
- Participate in team meetings to discuss ongoing projects and issues.
- Maintain a positive attitude and approach to problem-solving, fostering a supportive IT environment.
- Gathered user feedback to identify areas for improvement in IT services and support.
IT Assistant
NMC Cosme Surge
Abu Dhabi
2023.11 - 2024.05
- Utilised Visual Studio's version control system to manage code changes efficiently.
- Leveraged Visual Studio's integrated tools and features to support software development processes.
- Studied and understood Visual Studio for effective project contributions.
Data Entry
IDROESSE INFRASTRUCTURE MIDDLE EAST
Abu Dhabi
2023.04 - 2023.10
- Entered data, ensuring accuracy for bene carry establishments.
- Verified authenticity of attachments prior to distribution to relevant groups.
- Coordinated online schedules for managers to optimise workflow.
IT Support
EMIRATES DRIVING COMPANY
Abu Dhabi
2023.05 - 2023.07
- Delivered comprehensive IT support to maintain uninterrupted operations and enhance user satisfaction.
- Oversaw management and maintenance of IT infrastructure for optimal performance and robust data security.
- Executed proactive measures for system updates, backups, and security to protect operations.
IT Support
EMIRATES PALACE
Abu Dhabi
2023.01 - 2023.03
- Monitored and maintained company computer systems to ensure optimal functionality.
- Resolved technical challenges to enhance system performance and user satisfaction.
- Documented IT procedures and troubleshooting guides to streamline support processes.
Internship
TAHALUF, IT DEVELOP, ABU DHABI
Abu Dhabi
2022.05 - 2022.07
- Delivered training and support to enable end-user independence.
- Mastered HOTSOS system to streamline operations.
- Researched emerging technologies and advised on potential applications.
Education
Bachelor of Technology - Cyber Security
HCT
Abu Dhabi2023-01
Skills
- Python
- Java
- C
- MySQL
- Oracle
- HTML
- CSS
- JavaScript
- Visual Studio
- Issue resolution
- System optimisation
- Process optimisation
- Flexibility
- Adaptability
- Communication
- Interpersonal skills
Timeline
IT Officer
IDB
2024.07 - Current
IT Assistant
NMC Cosme Surge
2023.11 - 2024.05
IT Support
EMIRATES DRIVING COMPANY
2023.05 - 2023.07
Data Entry
IDROESSE INFRASTRUCTURE MIDDLE EAST
2023.04 - 2023.10
IT Support
EMIRATES PALACE
2023.01 - 2023.03
Internship
TAHALUF, IT DEVELOP, ABU DHABI
2022.05 - 2022.07
Bachelor of Technology - Cyber Security
HCT