HAMZA ALI
SHARJAH,UAE
Summary
Seasoned professional with focus on team leadership. Can drive high-performance culture by developing skills, fostering collaboration, and promoting open communication. Unique abilities include conflict resolution, decision making, and performance management.
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work history
SHIFT MANAGER
PAF MCDONALDS PAKISTAN
SARGODHA , PAKISTAN
05.2019 - 08.2023
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Trained staff on product knowledge, resulted in better customer interactions..
- Minimised downtime with proactive equipment maintenance checks.
- Reported key metrics to upper management for business decision-making process.
- Delivered excellent customer service by overseeing staff training program.
- Motivated employees towards achieving sales targets, increased overall store revenue..
TEAM LEADER
ADNOC DISTRIBUTION
SHARJAH , UAE
04.2024 - Current
- Increased team cohesion by implementing regular feedback sessions.
- Improved customer satisfaction through close collaboration with the team.
- Streamlined workflow for a more efficient process.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Fostered a high-performing environment to drive productivity and quality.
- Reduced staff turnover with an effective motivation strategy.
- Led project coordination, resulting in timely delivery.
- Monitored daily operations whilst reducing operational cost significantly.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Delegated tasks to make best use of individuals' skills.
- Followed opening, closing and shift changeover procedures for seamless operations.
Education
Diploma of Education - COMPUTER SCIENCE IT
DAR-E-ARQAM COLLAGE SARGODHA
SARGODHA 03.2020 - 04.2022
MATRIC - COMPUTER SCIENCE
GOVERNMENT MODEL HIGH SCHOOL NO 2 SARGODHA
SARGODHA 03.2018 - 04.2020
Skills
- Empathy understanding
- Customer education and onboarding
- Team Leadership
- Inventory control
- Product knowledge retention
- VIP guest treatment
- Strong verbal communication
- Handling special requests
- Guest relationship building
- Guest satisfaction analysis
- Customer interaction
- Event planning and coordination
- Complaint handling
- Front office operations
- Staff training and development
- Motivational leadership
Timeline
TEAM LEADER
ADNOC DISTRIBUTION
04.2024 - Current
Diploma of Education - COMPUTER SCIENCE IT
DAR-E-ARQAM COLLAGE SARGODHA
03.2020 - 04.2022
SHIFT MANAGER
PAF MCDONALDS PAKISTAN
05.2019 - 08.2023
MATRIC - COMPUTER SCIENCE
GOVERNMENT MODEL HIGH SCHOOL NO 2 SARGODHA
03.2018 - 04.2020