Hamza Hajim
Dubai
Summary
"A dedicated, results-oriented sales representative supervisor with experience leading high-performance sales teams and consistently achieving revenue goals. Proven track record of developing and implementing effective sales strategies, motivating salespeople, and providing outstanding customer service. Skilled in analyzing market trends and identifying growth opportunities and improving operations Sales to increase profitability. Strong communication and leadership skills with a passion for mentoring and developing sales talent. I seek to leverage my sales management experience to contribute to the success of a dynamic organization.”
Overview
5
5
years of professional experience
Work History
Sales Representative Supervisor
Bateel International
01.2023 - Current
- Composed and managed profitable contacts and broadened sales territories.
- Handled cash register operations and customer transactions to process payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored sales team performance and provided constructive feedback.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Greeted customers and provided product advice to increase sales.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Processed and stocked merchandise in accordance with store standards.
- Performed inventory control procedures to manage stock.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Communicated customer feedback and complaints to team members to promote proper resolution.
Customer Service Representative
Pride Groupe
08.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
Sales Representative Team Leader
Pavé Chocolates
03.2021 - 07.2022
- Fostered vital customer relationships to generate in sales.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated new leads through networking and attending industry events.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Associate
Pavé Chocolates
03.2019 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Marketing And Management
Polydisciplinary Faculty of Khouribga
Khouribga,morocco10.2016
Skills
- Inventory Oversight
- Sales Transaction Processing
- Stress Management
- Time Management
- Payment Processing
- Shipping and Receiving
- Team Leadership
- Client Relationship-Building
- Client Relationship Management
- Customer Loyalty
- Team Goals
- Brand Development and Marketing
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Timeline
Sales Representative Supervisor
Bateel International
01.2023 - Current
Customer Service Representative
Pride Groupe
08.2022 - 01.2023
Sales Representative Team Leader
Pavé Chocolates
03.2021 - 07.2022
Sales Associate
Pavé Chocolates
03.2019 - 02.2021
Bachelor of Science - Marketing And Management
Polydisciplinary Faculty of Khouribga
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