HAMZA IFTIKHAR
Operation Officer
DUBAI ,UAE
Summary
Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Account manager
BLACK CAB PASSENGER TRANSPORT BY LUXURY MOTOR VEHI
Dubai , UAE
2024.02 - Current
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Built rapport with new and existing customers to boost client retention.
- Oversaw account portfolio to deliver top-quality account services.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Negotiated best-possible prices for maximized profit levels.
- Demonstrated product features and functions to engage potential customers.
Senior Branch Service Officer (Operations) SBSO
MEEZAN BANK LIMITED
LAHORE , PAKISTAN
2018.07 - 2024.10
- Managed and motivated high-performing teams for successful KPI attainment.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Built positive customer relationships for optimized branch loyalty.
- Advised customers on financial products to suit personalized needs.
- Interpreted and followed banking laws to comply with local and national government regulations.
- Met new and existing clients to negotiate contracts and grow business.
- Set risk management policies to mitigate bank losses.
- Account to account transfers, Clearing, Pay-Order, CDR, RTGS.
- Initiation of Cheque Books, ATM Cards.
- Foreign Remittances, Global Outward Remittances.
- Account Opening, Account Scanning & Uploading, internal account transfer posting, and any other operational work assigned by HO.
Education
Master's degree - COMMERCE
National University Of Modern Languages (NUML)
LAHORE 2016.09 - 2018.09
Bachelor of Commerce - COMMERCE
University Of Punjab
LAHORE 2012.09 - 2014.09
High School Diploma - COMMERCE
GOVT ISLAMIA COLLEGE, CIVIL LINES, LAHORE
LAHORE 2011.09 - 2012.09
High School Diploma - SCIENCE
Najaf Ideal High School
Lahore 2009.08 - 2010.08
Skills
- Customer Service
- Customer relations
- Team Leadership
- Product knowledge
- Opening and closing procedures
- Business development
- Account management
- Employee management
- Public Relations
- Process Improvement
- Interpersonal skills
- Strategies and goals
- Management collaboration
Languages
English
Advanced
Urdu
Native
Hindi
Advanced
Affiliations
- Community Involvement
- Blogging
- Exploring other cultures
- Gardening
- Eating
Accomplishments
- Laptop holder in National University of Modern Languages Lahore from Government of Pakistan as a Good Student.
Certification
- Certificate of Branch Service Officer Training Program from Meezan Bank Limited.
- Certificate in Islamic Banking Knowledge from Meezan Bank Limited.
- Diploma Holder in windows application (Govt. Recognized)
Summary
I am a highly skilled and motivated professional with 5 years of experience as a Senior Branch Service Officer in Banking Operations, and nearly 5 years of experience in accounts management. I have a proven track record of achievements and responsibilities, including developing innovative solutions. My expertise in banking and accounts has enabled me to enhance operational efficiency. I am passionate about informing strategic decisions and am eager to contribute to a forward-thinking organization where I can continue to grow and make a meaningful impact.
References
References available upon request.
Timeline
Account manager
BLACK CAB PASSENGER TRANSPORT BY LUXURY MOTOR VEHI
2024.02 - Current
Senior Branch Service Officer (Operations) SBSO
MEEZAN BANK LIMITED
2018.07 - 2024.10
Master's degree - COMMERCE
National University Of Modern Languages (NUML)
2016.09 - 2018.09
Bachelor of Commerce - COMMERCE
University Of Punjab
2012.09 - 2014.09
High School Diploma - COMMERCE
GOVT ISLAMIA COLLEGE, CIVIL LINES, LAHORE
2011.09 - 2012.09
High School Diploma - SCIENCE
Najaf Ideal High School
2009.08 - 2010.08
- Certificate of Branch Service Officer Training Program from Meezan Bank Limited.
- Certificate in Islamic Banking Knowledge from Meezan Bank Limited.
- Diploma Holder in windows application (Govt. Recognized)
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