Hamza Kitana
Duabi,UAE
Summary
Accomplished IT professional with extensive expertise in full stack development, database management, and system analysis. Proficient in a wide range of technologies including Windows Server, LINUX, Azure, ASP.NET Core, React Native, and JavaScript programming. Demonstrates strong skills in relationship-building, people management, and process improvement. Adept at utilizing Agile methodologies and CI/CD automation to enhance project efficiency. Committed to leveraging technical skills in IT support and troubleshooting to drive organizational success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
IT Support Specialist
The Hope International
Amman
02.2022 - 09.2024
- Resolved over 150 monthly support tickets with a 98% satisfaction rate
- Reduced network downtime by 30% through proactive monitoring and optimization
- Configured and enhanced Active Directory and firewall systems to improve security and efficiency
- Developed an automation tool integrating Active Directory and DevOps processes, reducing response times by 40%
- Engineered a user-friendly dashboard that improved data security and decision-making efficiency by 40%
Scrum Master & Web Developer
Future Applied Computer Technology
Amman
06.2020 - 01.2022
- Led a team to develop a banking application, increasing accessibility by 35%
- Designed and implemented secure dashboards, resulting in a 25% boost in user engagement
- Experienced IT professional with a strong background in IT Support, System Administration, and Network Security
- Skilled in identifying and resolving technical challenges, enhancing IT infrastructure, and implementing scalable solutions
- Demonstrated expertise in cloud technologies, DevOps practices, and cross-functional team collaboration to deliver reliable and efficient systems
Education
Bachelor of Technology - Software Engineering
Zarqa University
Amman 01.2021 - 08.2024
Skills
- Database management
- User interface understanding
- Relationship-building
- Microsoft Office Suite
- Hardware diagnosis
- Operating systems knowledge
- Application installation
- Process Improvement
- Data Entry
- Database administration
- Agile methodologies
- Data analysis
- JavaScript programming
- Quality Assurance
- Jira
- LINUX
- ASPNET Core
- React Native
- IT Support
- System Analysis
- UX/UI
- Microservices Architecture
- C#
- Python
- SQL
- Java
- Full Stack Development
Languages
Arabic
Proficient (C2)
English
Upper intermediate
Certification
Data Science and Machine Learning with Python (Udemy)
Asp.Net MVC (The Hope International)
Appian BPM (Udemy)
Agile/Scrum (Udemy)
Timeline
IT Support Specialist
The Hope International
02.2022 - 09.2024
Bachelor of Technology - Software Engineering
Zarqa University
01.2021 - 08.2024
Scrum Master & Web Developer
Future Applied Computer Technology
06.2020 - 01.2022
Data Science and Machine Learning with Python (Udemy)
Asp.Net MVC (The Hope International)
Appian BPM (Udemy)
Agile/Scrum (Udemy)
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