Summary
Overview
Work History
Education
Skills
Languages
Timeline

HAMZA RASHID

Dubai

Summary

  • Possess nearly 6 years of experience in Finance, Customer Service roles across diverse industries, including Exchange Services and Educational institution.
  • Currently working as a Cashier cum Customer Service Associate at Al Rostamani International Exchange in Dubai, managing currency transactions, customer inquiries, and promoting services
  • Achieved success in building rapport with customers, providing excellent customer service, and effectively coordinating with staff to complete tasks at Lulu International Exchange
  • Developed and maintained strong relationship with the customers and ensured speedy resolution of clients' queries / grievances / escalations within TAT; conducted a rigorous follow-up with the customers for ensuring satisfaction with the services provided
  • Expertise in assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices
  • Skilled in identifying & implementing industry best practices, strategies and processes to support the best-in-class service experience
  • Proven track record of resolving and reducing customer complaints and meeting customer service level agreements

Overview

7
7
years of professional experience

Work History

Senior Cashier

Al Rostamani International Exchange
05.2023 - Current
  • Enhanced customer satisfaction by efficiently processing transactions and addressing concerns.
  • Reduced wait times for customers by streamlining checkout procedures and prioritizing tasks.
  • Assisted in training new cashiers, resulting in a more efficient and knowledgeable workforce.
  • Maintained accurate cash handling standards, minimizing discrepancies in daily reconciliations.
  • Maintaining a positive can-do attitude while being confident, articulate, numerate, and detail-oriented in executing tasks, ensuring accuracy, precision, and effective communication in all work deliverables
  • Making outbound calls to inform customers about promotions and offers
  • Providing excellent customer service and building rapport with clients
  • Assisting customers with their inquiries and concerns
  • Managed currencies and filing documents in an organized manner
  • Dealing with Foreign Exchange transactions and operations
  • Opening WPS for new companies and managing related processes
  • Working on corporate registration, remittances, and value-added services

FC CASHIER

LuLu International Exchange
01.2020 - 05.2023
  • Coordinated and ensured timely completion of tasks within minimum Turnaround Time (TAT), optimizing operational efficiency and productivity
  • Executed outbound calls to effectively communicate and promote the offer promotions to customers, resulting in increased sales and customer engagement
  • Built strong rapport with customers, delivering exceptional customer service to enhance satisfaction levels and foster long-term relationships
  • Expertly assisted customers in addressing their queries, providing accurate and timely information, resolving issues promptly, and ensuring a positive customer experience
  • Managed currencies and maintained document filing, ensuring compliance with regulatory requirements and accurate financial records
  • Dealt with FOREX transactions, leveraging expertise in Foreign Exchange management and contributing to seamless financial operations
  • Played a key role in facilitating the opening of WPS (Wage Protection System) accounts for new companies, ensuring compliance with regulatory guidelines and enabling smooth salary disbursal's
  • Managed corporate registration processes, remittances, and Value-Added Services (VAS), ensuring adherence to legal and operational requirements while supporting business growth

Teacher

JAMMU KASHMIR SCHOOL AND COLLEGE
02.2017 - 06.2019
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.

Education

Master of Commerce - ACOCUNTING AND FINANCE

UNIVERSITY OF KOTLI AZAD KASHMIR, KOTLI AZAD KASHMIR
06.2019

Bachelor of Commerce - ACCOUNTING AND FINANCE

UNIVRSITY OF AZAD JAMMU AND KASHMIR, MUZAFFRABAD
12.2018

Skills

  • Communicator
  • Collaborator
  • Decision-making
  • Analytical
  • Team Leadership

Languages

Urdu
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Hindi
Advanced (C1)

Timeline

Senior Cashier - Al Rostamani International Exchange
05.2023 - Current
FC CASHIER - LuLu International Exchange
01.2020 - 05.2023
Teacher - JAMMU KASHMIR SCHOOL AND COLLEGE
02.2017 - 06.2019
UNIVERSITY OF KOTLI AZAD KASHMIR - Master of Commerce, ACOCUNTING AND FINANCE
UNIVRSITY OF AZAD JAMMU AND KASHMIR - Bachelor of Commerce, ACCOUNTING AND FINANCE

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HAMZA RASHID