Hamza Sbai

• Greeted and assisted guests during check-in and check-out processes to ensure a smooth experience.
• Managed reservations using hotel management software to optimize room occupancy and guest satisfaction.
• Responded to guest inquiries and resolved issues promptly to maintain high service standards.
• Coordinated with housekeeping staff to ensure timely room availability and cleanliness for arriving guests.

• Coordinated meetings, scheduled appointments, and organised travel arrangements for senior management to optimise time management.

• Developed and maintained relationships with suppliers, negotiating contracts to reduce office supply costs.

• Track employee attendance, Vacation days and payroll.

• Prepare monthly financial reports for senior management.

• Developed strong product knowledge to effectively address customer inquiries and concerns.
• Assisted customers in selecting appropriate mobile plans, enhancing overall satisfaction and retention rates.
• Collaborated with team members to achieve sales targets through strategic upselling techniques.

• Helped customers with service needs, product explanations and banking.
• Maintained friendly and professional customer interactions.
• Counted, verified and handled bank deposits and armored car transactions.
• Educated customers on online banking and mobile banking applications.
• Received positive feedback from supervisors for consistently exceeding expectations in assigned responsibilities and displaying excellent work ethic.