Hamza Sheikh
Senior IT Manager
Dubai,United Arab Emirates
Summary
Talented Senior IT Manager experienced in information and communications technology management. Develops technologies to achieve business systems and operations requirements. Leads teams by example to maintain high-performing service departments.
Highly-skilled Professional with extensive experience managing information and communications technology for large organisations. Adept at assessing and implementing optimal technologies for improved operational systems. Accomplished planner with exceptional team leadership abilities to expertly direct high-performing ICT teams.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Senior IT Manager
Gulf Medical Company Ltd.
Dubai, UAE
2021.05 - Current
- Identified skill gaps and restructured IT team, increasing department capabilities.
- Led infrastructure projects to install and upgrade various systems.
- Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
- Identified and recommended cost-effective technology solutions.
- Managed team of IT support technicians, developing workflows and processes.
- Led IT support for 1st, 2nd, and 3rd line hardware and software issues.
- Directed installation and configuration of computer hardware, operating systems and applications.
- Identified organisational strengths and weaknesses for strategy development and planning purposes.
- Liaised with third parties to purchase end user equipment as necessary.
- Trained IT support staff to manage enquiries from end-users with first-call resolution.
- Led ongoing management and improvement of end user device management service to 500 users.
- Created visual representations of data for reports, presentations and meetings.
- Oversaw administration including for job scheduling, user account management and infrastructure replacement.
- Collaborated with cross-functional teams to brainstorm technical solutions to business problems.
- Oversaw execution of IT projects from inception to execution.
- Communicated with clients to determine methods of accessing required information.
- Devised and integrated solutions to manage and improve end user devices.
Head of IT & SAP
National Factory for Can Ends Ltd.
Jeddah, Saudi Arabia
2011.02 - 2021.02
- Negotiated cost-efficient prices with vendors for new systems and services.
- Reduced IT expenses by 4 Million SAR by 2 years.
- Managed to support onsite and offshore team (10 Engineers).
- Maintained system security through regular testing and servicing.
- Recruited and trained system analysts, programmers and engineers.
- Led information and communications strategy development.
- Recruited, trained and managed IT teams to continually meet service user needs.
- Controlled department budgets by sourcing cost-effective solutions.
- Analysed system and software requirements to meet operational needs.
- Assessed system performance to advise on possible updates and improvements.
- Liaised with service users and business managers to meet computing requirements
- Monitored and updated software certifications for full compliance.
- Managed technology resources within department budgets.
- Upgraded hardware and software regularly for optimised systems performance.
- Recommended upgraded technologies to meet evolving business requirements.
- Liaised with service users to ascertain necessary system improvements.
- Sourced new and emerging technologies to optimise information services.
- Networked at industry seminars to build strategic business relationships.
- Observed workflow to establish system development priorities.
- Advised on Information and communications technology policy and process improvements.
- Installed new technologies without disrupting workflow.
- Worked flexible hours, covering nights, weekends and bank holidays.
Network Engineer
Ahd Al-Saudi Company Ltd.
Jeddah, Saudi Arabia
2010.01 - 2011.01
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Supported 1000 users for government sector.
- Secured network systems by establishing and enforcing access control policies.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Guided and assisted users with technical issues, improving network performance and usability.
- Tracked network and telephony devices for performance and load threshold metering.
- Optimised network operation through focused configuration and monitoring.
- Recommended equipment and resource upgrades to improve network capabilities.
- Designed servers, routers and hardware to achieve network demands.
- Maintained network configuration, mapping and service records for accurate documentation.
Education
Master of Business Administration - Business
Roehampton University
United Kingdom 2017.07 - 2020.03
Bachelor of Engineering - Computer Engineering
Ittihad Private University
Syria 2004.09 - 2009.09
Skills
- IT budget and cost control
- IT security and networking
- Office 365
- Telephony systems
- Windows & Linux operating systems
- Software testing
- Cisco systems
- Cloud technologies
- VMware
- Training and development
- Risk mitigation planning
- Time management
- Knowledge of SAP
- Policies and Procedures
- IT Compliance
- End User Satisfaction
Languages
Arabic
Native
English
Fluent
Certification
- Certified Information Systems Security Professional - CISSP
- Certified Project Management Professional - SAP Activate
- Certified Information Security Manager - CISM
- Certified Control Objectives for Information and Related Technologies - COBIT
- Certified Information Technology Infrastructure Library - ITIL
- Certified AWS Architect.
- Certified Silverpeak Professional - SDWAN
- Certified Microsoft Technology Specialist
Timeline
Senior IT Manager
Gulf Medical Company Ltd.
2021.05 - Current
Master of Business Administration - Business
Roehampton University
2017.07 - 2020.03
Head of IT & SAP
National Factory for Can Ends Ltd.
2011.02 - 2021.02
Network Engineer
Ahd Al-Saudi Company Ltd.
2010.01 - 2011.01
Bachelor of Engineering - Computer Engineering
Ittihad Private University
2004.09 - 2009.09