Hamza Syed
Summary
Multilingual Operations and Contracts Management Professional with 7+ years of experience in financial services, contract administration, and compliance across global organizations. Skilled in contract drafting, risk analysis, fraud detection and dispute resolution with a proven record of reducing business risks and improving efficiency. Experienced leader in managing cross functional teams and delivering results under pressure. Seeking to contribute expertise in operations, compliance and client management to a forward-looking organization in Dubai.
Overview
8
8
years of professional experience
Work History
Team Leader - Operations
American Express
11.2022 - 07.2025
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Mitigated business risks by working closely with compliance, legal and product team.
- Reviewed and approved payments for consumer and merchants keyed in by the payment processing team and maintained accurate records for reconciliation purpose.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
Risk Analyst
American Express
03.2022 - 11.2022
- Summarized all key information regarding investigation into detailed report.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
Contracts Administrator
Oracle
04.2021 - 03.2022
- Monitored incoming contracts and service agreements for correct pricing and information.
- Oversaw contracts for different departments using both manual and automated strategies.
- Double-checked plans and specifications of contract work for company compliance.
- Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
- Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
- Maintained documentation for all purchases.
Fraud Analyst
American Express
07.2018 - 04.2021
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Provided exemplary level of customer service to clients and company personnel.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Travel Consultant
Cheap Flights Fare
01.2018 - 07.2018
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
Education
Master Of Business Administration - Operations And Production Management
Amity University
GurugramFrench Language - A2 Level Certification -
ILSC
New Delhi, IndiaSpanish Language - C1 Level Certification -
Instituto Cervantes
New Delhi, India01.2020
Bachelor of Arts (Economics And History) -
Moti Lal Nehru College, Delhi University
New Delhi, India07.2015
Senior Secondary Education - CBSE Board -
J.D. Tytler
New Delhi, India05.2012
Higher Secondary Education - CBSE Board -
J.D. Tytler
New Delhi, India05.2010
Skills
- Customer Operations and Client Relations
- Leadership and People Management
- Project Management
- Compliance and Dispute Resolution
- Fraud Detection and Risk Analysis
- Contract Management and Administration
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Elementary (A2)
Hindi
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Timeline
Team Leader - Operations
American Express
11.2022 - 07.2025
Risk Analyst
American Express
03.2022 - 11.2022
Contracts Administrator
Oracle
04.2021 - 03.2022
Fraud Analyst
American Express
07.2018 - 04.2021
Travel Consultant
Cheap Flights Fare
01.2018 - 07.2018
Master Of Business Administration - Operations And Production Management
Amity University
French Language - A2 Level Certification -
ILSC
Spanish Language - C1 Level Certification -
Instituto Cervantes
Bachelor of Arts (Economics And History) -
Moti Lal Nehru College, Delhi University
Senior Secondary Education - CBSE Board -
J.D. Tytler
Higher Secondary Education - CBSE Board -
J.D. Tytler
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