Hamza Yaser Elsayed
Dubai,United Arab Emirates
Summary
Customer service professional with 2+ years of experience in high-volume, customer-facing roles in the UAE. Skilled in delivering exceptional service, handling customer inquiries, and resolving issues efficiently in fast-paced environments. Strong communication skills in Arabic and English with a focus on customer satisfaction and service excellence. Passionate about aviation and committed to ensuring passenger comfort, safety awareness, and a positive travel experience. Seeking to join Emirates as Cabin Crew.
Overview
4
4
years of professional experience
Work history
Customer service representative
Sharjah Charity Association
maliha, UAE
07.2024 - 04.2026
• Managed daily collection and processing of donations with high accuracy and compliance
• Delivered professional front-line customer service in a fast-paced environment
• Assisted customers by explaining services clearly and ensuring a positive experience
• Resolved customer inquiries and complaints efficiently to maintain satisfaction
• Maintained accurate records and documentation
• Supported team operations and public engagement initiatives
Waiter / Customer Service
Qahwa & Tamer Café
Al Dhaid, Sharjah
08.2022 - 07.2024
• Managed daily collection and processing of donations with high accuracy and compliance
• Delivered professional front-line customer service in a fast-paced environment
• Assisted customers by explaining services clearly and ensuring a positive experience
• Resolved customer inquiries and complaints efficiently to maintain satisfaction
• Maintained accurate records and documentation
• Supported team operations and public engagement initiatives
Education
Diploma - Tourism & Hotels
Port Said Institute of Tourism & Hotels
EgyptSkills
- Customer & Passenger Service
- Customer Service Excellence
- Communication Skills
- Teamwork & Collaboration
- Problem Solving
- Hospitality & Guest Experience
- Attention to Detail
- Time Management
- Handling Customer Complaints
- Working in a Fast-Paced Environment
- Cultural Awareness
- Professional Appearance
LANGUAGES
Arabic
Native
English
Fluent
Timeline
Customer service representative
Sharjah Charity Association
07.2024 - 04.2026
Waiter / Customer Service
Qahwa & Tamer Café
08.2022 - 07.2024
Diploma - Tourism & Hotels
Port Said Institute of Tourism & Hotels