Hana Beyene Ersumo
Dubai
Summary
Dynamic and motivated professional with a positive attitude and strong interpersonal skills, dedicated to excelling in customer service. Proficient in effective communication and adapt at navigating challenging situations with professionalism and grace. Committed to fostering positive customer experiences while contributing to team success and collaboration. Eager to learn and grow within the industry, bringing enthusiasm and a proactive approach to every interaction.
Overview
8
8
years of professional experience
Work History
Customer Service
AlHabasha Salon and Spa
Ethiopia
01.2024 - 07.2025
- Provided outstanding customer service by promptly and courteously resolving concerns.
- Fostered repeat business by delivering exceptional customer service and implementing proactive follow-up communication.
- Excelled in fast-paced, high-pressure settings to drive operational efficiency.
- Exhibited strong self-motivation and accountability in executing all assigned tasks.
- Facilitated customer transaction processing with accuracy and speed.
- Oversaw front desk operations to ensure efficient client experiences.
- Facilitated client service selection to enhance overall customer satisfaction.
- Executed comprehensive product audits to ensure inventory accuracy and compliance.
- Cultivated strategic partnerships with vendors to secure optimal purchasing terms for salon and spa products.
Customer Service Representative
Yoni Cosmetics Retail
Ethiopia
01.2022 - 12.2024
- Addressed customer inquiries by employing effective communication and problem-solving techniques.
- Optimized order processing workflows to enhance accuracy and minimize fulfillment time.
- Monitored inventory levels, ensuring optimal stock availability for customers.
- Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
- Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Addressed customer inquiries regarding products, services, and company information.
- Ensured customer satisfaction by following up on resolved issues and addressing any remaining concerns.
Waitress
Habesha Cultural Restaurant
Ethiopia
01.2018 - 04.2020
- Facilitated exceptional customer service by efficiently processing orders and managing customer inquiries.
- Mastered food safety standards and ensured cleanliness in dining areas.
- Efficiently managed multiple tables in fast-paced environments, demonstrating adaptability and multitasking skills.
- Facilitated collaboration with kitchen staff to optimize meal preparation and delivery timelines.
- Facilitated customer engagement to address inquiries and resolve issues efficiently.
- Facilitated active listening to customer feedback and implemented enhancements based on suggestions.
- Delivered food and beverages efficiently while prioritizing customer satisfaction.
Education
High School Diploma -
Yekatit 25/67 Secondary School
Hosanna Ethiopia06-2017
GED -
Hale Bubamo Primary School
Hosanna Ethiopia 06-2015
Skills
- Problem Resolution
- Patience and understanding
- Customer relations
- Interpersonal communication skills
- Planning and organizing
- Time management
LANGUAGE
Arabic
English
Amharic
Timeline
Customer Service
AlHabasha Salon and Spa
01.2024 - 07.2025
Customer Service Representative
Yoni Cosmetics Retail
01.2022 - 12.2024
Waitress
Habesha Cultural Restaurant
01.2018 - 04.2020
High School Diploma -
Yekatit 25/67 Secondary School
GED -
Hale Bubamo Primary School