HANA LEGESSE TOMA
Dubai,DU
Summary
Offering strong interpersonal and communication skills, with knack for creating welcoming atmosphere and ensuring smooth operations at front desk. Knowledgeable about managing schedules, handling inquiries, and maintaining organisational systems. Ready to use and develop multitasking, customer service, and administrative skills in receptionist role.
Overview
5
5
years of professional experience
Work history
Front Desk Receptionist
Reagent Capital Real Estate
Dubai
08.2023 - 07.2025
- Handled customer complaints professionally, ensuring satisfactory resolution.
- Handled various administrative duties like filing paperwork or updating databases diligently.
- Provided accurate information about company services to clients, enhancing brand image.
- Streamlined communication between different departments through efficient message handling.
Front Desk Agent
Cayam Hotels
Dubai
08.2022 - 07.2023
- Facilitated communication between hotel departments for efficient operations.
- Assisted guests with luggage for enhanced comfort and ease.
- Improved customer satisfaction by managing complaints effectively.
Guest Relation Agent
Harmony Hotel
Addis Ababa
06.2020 - 07.2022
- Maintained high standards of professionalism whilst dealing with guests for hospitable atmosphere.
- Provided travel recommendations, leading to increased guest engagement.
- Managed front desk operations efficiently, creating welcoming environment for guests.
- Upsold activities from tourism partners to boost 50% revenue
Education
BSC - Construction Tecnology And Management
Hawassa University
HawassaSome College (No Degree) - Virtual Assistant
ALX AFRICA
Dubai12.2024
Skills
- Client satisfaction monitoring
- Regulatory compliance
- Microsoft office suite proficiency
- Post room operations
- Booking system knowledge
- Patience and composure
- Data analysis
- Database management
- Project coordination
Languages
English
Hindi
Amharic
Timeline
Front Desk Receptionist
Reagent Capital Real Estate
08.2023 - 07.2025
Front Desk Agent
Cayam Hotels
08.2022 - 07.2023
Guest Relation Agent
Harmony Hotel
06.2020 - 07.2022
BSC - Construction Tecnology And Management
Hawassa University
Some College (No Degree) - Virtual Assistant
ALX AFRICA
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