Summary

Overview

Work History

Education

Skills

Timeline

JULIANAH NATASHA NANFUKA

Abu Dhabi

Summary

Dependable and detail-oriented team leader adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.

Overview

1

1

year of professional experience

Work History

Operation Associate

Warner Bros World

10.2022 - Current

Maximized revenue generation within the attractions department through upselling additional experiences or merchandise when appropriate.
Upheld brand image by consistently delivering outstanding customer service that aligned with the company''s values and objectives.
Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Demonstrated adaptability by taking on additional responsibilities as needed during high season or staff shortages.
Operated rides to delight guests and contribute to wonderful park experience.
Handled guest concerns professionally, offering solutions that met both guest needs and company policies.
Assisted in the training of new Attractions Hostesses, sharing knowledge and best practices for excellent guest relations.

Education

High School Diploma -

ALISON ONLINE SCHOOL

IRELAND

03.2023

High School Diploma -

IGANGA SSS

UGANDA

01.2016

Skills

Interpersonal and written communication
Time management
Documentation and Recordkeeping

MS Office
Multitasking Abilities
Friendly, Positive Attitude

Timeline

Operation Associate

Warner Bros World

10.2022 - Current

High School Diploma -

ALISON ONLINE SCHOOL

High School Diploma -

IGANGA SSS