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Hanady Mahmoud
Legal Assistant
Dubai
Summary
Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Legal Assistant
Abdultawab Legal Office
Cairo
02.2022 - Current
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Customer Services Officer
Egypt Telecom
Cairo
02.2020 - 11.2022
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Described product and service details to customers to provide information on benefits and advantages.
- Collaborated with cross-functional teams for smooth running of customer service operations.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
Education
Bachelor of Science - Legal Studies
Al Zagazig University
Shareya, Egypt 09.2017 - 07.2021
Skills
Client service and support
Interests
Community Involvement
Learning Languages
Sport
Timeline
Legal Assistant
Abdultawab Legal Office
02.2022 - Current
Customer Services Officer
Egypt Telecom
02.2020 - 11.2022
Bachelor of Science - Legal Studies
Al Zagazig University
09.2017 - 07.2021
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