Hanan Al Hammami
Hospitality professional
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Reception Agent
The Regency Hotel in Kuwait
1 2022 - 1 2023
- Collected room deposits, fees, and payments
- Managed cash transactions accurately, maintaining proper financial records for the reception area
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions
- Coordinated transportation arrangements for guests as needed, liaising with external providers for seamless experiences
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests
- Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments
- Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments
Guest Relations
Hotel BB Çelik Palace//Ataturk PalaceBursa in Turkey
01.2020 - 01.2022
Guest Relations
Hotel Golden Tulip Carthage in Tunis
01.2018 - 01.2019
Reservations Agent
01.2016 - 01.2017
Hostess
01.2015 - 01.2016
Receptionist
Hotel Golden Tulip Carthage in Tunis
01.2013 - 01.2015
Administrative Assistant
01.2012 - 01.2013
Translator
Translation Agency - Italian Language
01.2011 - 01.2012
Education
Faculty of Letters, Arts And Humanities
TunisSkills
Problem-Solving
Customer service and care
Positive Attitude
Customer service abilities
Clear Communication
Service support
Stress Management
Flexible Schedule
Ensuring customer satisfaction
Travel Arrangements
Human Resources Coordination
Meeting Coordination
References
Ahmed Fayek, +965 56645461, ahmed.fayek@hyatt.com
Timeline
Guest Relations
Hotel BB Çelik Palace//Ataturk PalaceBursa in Turkey
01.2020 - 01.2022
Guest Relations
Hotel Golden Tulip Carthage in Tunis
01.2018 - 01.2019
Reservations Agent
01.2016 - 01.2017
Hostess
01.2015 - 01.2016
Receptionist
Hotel Golden Tulip Carthage in Tunis
01.2013 - 01.2015
Administrative Assistant
01.2012 - 01.2013
Translator
Translation Agency - Italian Language
01.2011 - 01.2012
Reception Agent
The Regency Hotel in Kuwait
1 2022 - 1 2023
Faculty of Letters, Arts And Humanities
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