Hanan Elemary
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist, Customer Service Agent
Rotana Hotels
06.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
Guest Relations Agent
stella di mare elsokhna
02.2020 - 05.2022
- Anticipated and attentively handled guest needs or concerns.
- Coordinated schedules and set appointments for guests and staff.
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- Typed up professional business correspondence, reports and other documents.
- Advised guests about on-property and off-site amenities best suiting needs.
Sales Agent
Jotun paints
03.2019 - 02.2020
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new targets, developed new business opportunities and presented product lines to customers.
Education
Bachelor of Business Administration - Business Administration And Management
Futur University
Egypt, Cairo01.2020
Skills
- Guest Ledger
- Data Input
- Customer Service
- Dynamic Communication Skills
- Word Processing
- Sales Goal Attainment
- Strong Communication and Interpersonal Skills
- Teamwork and Collaboration
- Adaptable and Flexible
Certification
sales coordinator
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Front Desk Receptionist, Customer Service Agent
Rotana Hotels
06.2022 - Current
Guest Relations Agent
stella di mare elsokhna
02.2020 - 05.2022
Sales Agent
Jotun paints
03.2019 - 02.2020
Bachelor of Business Administration - Business Administration And Management
Futur University
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