Hanan Elemary
Ms
Dubai
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales Administrative Coordinator
Rotana Hotels Management
03.2022 - Current
- Collected and maintained file of receipts to coordinate expense report submission.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
- Kept high average of performance evaluations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Guest Relations Coordinator
Stella Di Mare
02.2020 - 01.2022
- Managed check-in and check-out procedures for guests.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Created welcoming and comfortable environment for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Upheld hotel policies and procedures by providing high level of customer service.
- Handled customer complaints to satisfy and retain guests.
- Assisted guests with variety of services and local attraction information.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Sales Agent
Jotun Paints
03.2018 - 02.2020
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Assisted call-in customers with questions and orders.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Logged reports, expenses, receipts, and sales in company database.
Education
Bachelor of Administrative Studies - Business Administration And Management
Futur University
Egypt 04.2001 -
Skills
Administrative Tasks
Certification
Sales Coordinator
Timeline
Sales Administrative Coordinator
Rotana Hotels Management
03.2022 - Current
Guest Relations Coordinator
Stella Di Mare
02.2020 - 01.2022
Sales Agent
Jotun Paints
03.2018 - 02.2020
Bachelor of Administrative Studies - Business Administration And Management
Futur University
04.2001 -
Similar Profiles
Mohamad Haj HassanMohamad Haj Hassan
COUNTRY HEAD at WYNDHAM HOTELS AND RESORTSCOUNTRY HEAD at WYNDHAM HOTELS AND RESORTS
Trehan AllabdeenTrehan Allabdeen
Assistant Director Of Front Office at Beach Rotana Complex, Rotana Hotel Management Corporation PJSCAssistant Director Of Front Office at Beach Rotana Complex, Rotana Hotel Management Corporation PJSC
Bilal RazaBilal Raza
Housekeeping Room Attendant at Rotana HotelsHousekeeping Room Attendant at Rotana Hotels