HANAN HASSAN MOHAMED JAFER
Sharjah
Summary
“Looking at new opportunities to leverage my years of professional experience in property management, customer relations and sales. My goal is to obtain a challenging and dynamic opportunity that will drive me to fully utilize and expand my skillset. To support the business function, develop efficient and effective communication lines, team work and customer service skills within the organization and external parties.”
Overview
24
24
years of professional experience
2003
2003
years of post-secondary education
1
1
Certification
Work history
Partner
Santorini Real Estate L.L.C
06.2023 - 07.2025
Associate Director – Customer Service & Investor Relation
Nakheel PJSC
Dubai
05.2021 - 09.2022
- Managed the customer service team of more than 15 staff members.
- Prepare and review reports, presentation, and approvals.
- Would lead the pre committee and committee meetings to obtain management approvals.
- Provide necessary training, support, advice, and guidance to staff.
- Review/validate relevant documents, initial approval forms, RFP’s and contracts prior to obtaining management approval.
- Dealt with internal and external auditors, therefore have expertise in meticulous detailing of client cases.
- Worked closely with the legal and commercial department in outlining the general company policies.
- Played an important role during the restructuring phase with Jumeirah Golf Estate and Limitless by facilitating smooth transition of all projects.
- Possess qualities through hard work and experience in mitigating the company liabilities and increasing profits through consolidation, swaps, and sales.
- Enhancing processes to improve the business in general by recommending process improvements
- Present cases, business plans and methods of department enhancement to the higher management.
- Responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include motivating, recognizing and rewarding, counseling, training, and problem solving.
- Responsible to communicate courteously with customers by telephone, email, letter and face to face.
- Be main channel of communication with customers after sale and prior to handover.
- Handle the concerns of the customers and work to rectify issues experienced by customers as well as aim to improve the organization's overall customer satisfaction ratings.
- Assisting Sales with sales target, after sales admin work and commission payment.
- Prepare reports, presentation and approvals.
- Handling legal cases with our internal and external lawyers, hence have gained experience in reading, and understanding legal documents.
Customer Relationship Manager
Nakheel PJSC
Dubai
03.2008 - 04.2021
Customer Relationship Supervisor
Nakheel PJSC
Dubai
05.2007 - 02.2008
Customer Relationship Executive
Nakheel PJSC
Dubai
01.2006 - 04.2007
Sales Admin Coordinator
Nakheel PJSC
Dubai
05.2005 - 12.2005
Sales Administrator
Nakheel PJSC
Dubai
01.2004 - 04.2005
- Company Overview: Nakheel is one of the world’s leading developers and a major contributor to realizing the vision of Dubai for the 21st century: to create a world class destination for living, business, and tourism.
Temporary Basis Staff
Nakheel PJSC
Dubai
11.2002 - 12.2003
- Handled all kind of tasks as assigned by line manager related to sales, admin work, customer meeting, calls, emails and all other documentation related matters.
Sales and Customer Service Representative
Cupola Teleservices CTS
Dubai
03.2001 - 11.2002
- Actively promoted credit cards for different banks such as HSBC, Standard Chartered Bank and American Express card etc. and consistently met all set targets.
- Responded to inbound customer inquiries by providing product and service information.
- Conducted outbound calls.
Education
Bachelor of Business Administration - Tourism
University of Lincoln, Through Skyline College
O Level's - undefined
Sharjah Public School
Grade 7 – 11
Sharjah Public School
KG – Grade 6
Sharjah Public School
Skills
- Well versed with MS office (Outlook, Word, Excel and PowerPoint)
- Competent user of Oracle application
Certification
- June 2013 – Certificate of Appreciation for outstanding contribution made in achieving historical records sales in Jumeirah Park (legacy Nova) signed by the chairman.
- September 2014 - Certificate of Appreciation in recognition of outstanding effort, teamwork and support during participating in Cityscape Global 2014 signed by CCO
- December 2014 – Certificate of Appreciation in recognition of outstanding contribution and volunteer efforts in support of the Warsan Souk Launch signed by the CEO
- May 2015 – Certificate of Appreciation in recognition of outstanding contribution and volunteer efforts in support of the Dragon City Launch signed by the CEO
- December 2016 – Certificate of Appreciation in contributing to the Nakheel Business Process Management improvement stage signed by the Managing Director – Corporate Services.
- January 2018 – Certificate of Appreciation in recognition of exceptional contribution to Nakheel Customer Service during 2017 signed by Deputy Director and Director of Customer service.
- April 2018 – Certificate of Appreciation in recognition of outstanding contribution towards making Dubai Fitness Challenge 30x30 a great success signed by the CCO.
Languages
Fluent in Arabic, English & intermediate French
Important Information
- Excellent research, communication, interpersonal, organization and sales skills.
- Possess excellent time management and multitasking skills.
- Working under pressure, stress and a fast learner
- Hold certificates related to team leader workshop, motivation skills and customer service/excellence courses.
- Hold a service certificate letter from Nakheel confirming the experience time.
- Appreciation certificates granted to myself related to my achievements in Nakheel.
- Holding valid Driver License
Timeline
Partner
Santorini Real Estate L.L.C
06.2023 - 07.2025
Associate Director – Customer Service & Investor Relation
Nakheel PJSC
05.2021 - 09.2022
Customer Relationship Manager
Nakheel PJSC
03.2008 - 04.2021
Customer Relationship Supervisor
Nakheel PJSC
05.2007 - 02.2008
Customer Relationship Executive
Nakheel PJSC
01.2006 - 04.2007
Sales Admin Coordinator
Nakheel PJSC
05.2005 - 12.2005
Sales Administrator
Nakheel PJSC
01.2004 - 04.2005
Temporary Basis Staff
Nakheel PJSC
11.2002 - 12.2003
Sales and Customer Service Representative
Cupola Teleservices CTS
03.2001 - 11.2002
O Level's - undefined
Sharjah Public School
Grade 7 – 11
Sharjah Public School
KG – Grade 6
Sharjah Public School
Bachelor of Business Administration - Tourism
University of Lincoln, Through Skyline College
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